Can't send txt's

[Anonymous]

I bought a nexus 5x a few weeks ago. When I try to send a txt it won't send and says card 1, error 28. I've tried texting different people and it has never worked. Then the other day I sent a photo which did work. I had to switch to a nano sim when I got the phone. Any ideas?? It's driving me mad.

[Cleoriff]

Hi @Anonymous Have you checked your message setting numbers are correct?

http://www.o2.co.uk/help/phones-and-devices/text-message-settings

You may also need to check your sim is inserted properly. Take it out and re-insert...reboot the phone and try again..

[MI5 · Accepted solution]

I guess you got the wrong nano sim for your account.
Contract and PAYG must have their own specific sim card.

[Cleoriff]

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@MI5 wrote:
I guess you got the wrong nano sim for your account.
Contract and PAYG must have their own specific sim card.

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True...I forgot that...but then after the day I have had....:smileywink:

[MI5]

Yep, even if you change the message centre number it will default to sim type each time the phone is turned on.

[Cleoriff]

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@MI5 wrote:
Yep, even if you change the message centre number it will default to sim type each time the phone is turned on.

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It seems this may well be the problem then Rich...the op said they changed sim recently. I must get my memory bank back in gear...

[MI5]

They just need to pop into an o2 shop and swap to the correct type of sim card. Simples