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Can't send txt's

Anonymous
Not applicable
I bought a nexus 5x a few weeks ago. When I try to send a txt it won't send and says card 1, error 28. I've tried texting different people and it has never worked. Then the other day I sent a photo which did work. I had to switch to a nano sim when I got the phone. Any ideas?? It's driving me mad.
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MI5
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I guess you got the wrong nano sim for your account.
Contract and PAYG must have their own specific sim card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Cleoriff
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Hi @Anonymous Have you checked your message setting numbers are correct?

http://www.o2.co.uk/help/phones-and-devices/text-message-settings

You may also need to check your sim is inserted properly. Take it out and re-insert...reboot the phone and try again..

Veritas Numquam Perit

Girl in a jacket
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MI5
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I guess you got the wrong nano sim for your account.
Contract and PAYG must have their own specific sim card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
I guess you got the wrong nano sim for your account.
Contract and PAYG must have their own specific sim card.

True...I forgot that...but then after the day I have had....:smileywink:

Veritas Numquam Perit

Girl in a jacket
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MI5
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Yep, even if you change the message centre number it will default to sim type each time the phone is turned on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
Yep, even if you change the message centre number it will default to sim type each time the phone is turned on.

It seems this may well be the problem then Rich...the op said they changed sim recently. I must get my memory bank back in gear... wink

Veritas Numquam Perit

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MI5
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They just need to pop into an o2 shop and swap to the correct type of sim card. Simples slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
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