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Can't access free wi-fi

Anonymous
Not applicable

I regularly visit Costa Coffee and am a member of their club. They offer free O2 wi-fi in their coffee shops. It's automatic. Except for me and my Samsung A5, it seems! Does anyone else have a problem accessing free wi-fi? Costa can't explain it, just refer me to O2.

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Cleoriff
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Try texting "WIFI" to 2121 from your phone to reset your connection.

http://o2wifi.co.uk/

 

Or

  1. On your Android phone or tablet go to Menu > Settings > Wireless and network.
  2. Tap Wi-Fi settings and tick the wifi check box. Your phone will search for wifi networks.
  3. Tap O2 Wifi to connect to it.
  4. Open your browser. When you try to browse the web you'll go to sign-up page.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 8
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MI5
Level 94: Supreme
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Yes, it's very often problematic.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 8
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Anonymous
Not applicable
Thanks. I do all that - don't get the connection to use the browser, or get the connection but the browser won't take me anywhere. I'll try the texting suggestion next.
Message 4 of 8
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jonsie
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Martin-O2
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Hi @Anonymous have you had any luck getting the wifi hotspot working? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 6 of 8
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Anonymous
Not applicable

Hello Martin - I got your email today with this question and have emailed back. No, no luck at all accessing your free wi-fi at hotspots. So all a waste of time so far for me - any suggestions or help welcome please!

 

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Martin-O2
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Hey @Anonymous If the troubleshooting suggested above did not help you get connected the next step is to get in touch with O2 customer services. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 8 of 8
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