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Bluetooth Problem on Galaxy S4

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Anonymous
Not applicable

on ‎26-03-2014 07:45

on ‎26-03-2014 07:45

Hi everyone, I have an S4 and have recently updated it to KitKat and since then I seem to be having problems with the bluetooth. When I switch it on it stays on for a couple of minutes then switches itself of, also it will not connect to my Tomtom satnav (I didn't have a problem before the update).

Has anyone else having this problem or know how to solve it slight_frown

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MI5
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on ‎26-03-2014 08:33

on ‎26-03-2014 08:33

Before resetting the entire phone try going into application manager (All tab) and clear data of bluetooth test and bluetooth share, then reboot.
If this doesn't work it maybe that you have other system conflicts, hence we always recommend a full reset after a firmware upgrade as suggested above.
Let us know how you get on.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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on ‎26-03-2014 07:47

on ‎26-03-2014 07:47

Good Morning,

 

Have you tried a reset after your firmware update ?

 

A very good guide by MI5 http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...

 

 

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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎26-03-2014 08:33

on ‎26-03-2014 08:33

Before resetting the entire phone try going into application manager (All tab) and clear data of bluetooth test and bluetooth share, then reboot.
If this doesn't work it maybe that you have other system conflicts, hence we always recommend a full reset after a firmware upgrade as suggested above.
Let us know how you get on.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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