Blocked Handset

[Anonymous]

Hi all, looking for some advice.

I recently bought a used Samsung Galaxy S6 from CEX (UK preowned electronics retailer)

CEX checked the handset prior to their purchase (stolen, outstanding finance, contract etc...), it was clear.

It worked fine for a week and then went to 'Emergency Calls Only'

I contacted O2 customer services and the handset is not listed in their system.

I have used the CheckMEND website to ascertain the handsets current status.

The report stated that the handset was 'Reported lost or stolen' and 'Blocked'.

How can I get the handset unblocked?

I suspect the previous owner has fraudulently claimed for a new handset, resulting in mine being blocked.

I have my receipt from CEX and the CheckMEND report available.

Any help appreciated.

CraigD75

[Leeds6]

Go back to retailer and explain what's as happened tell if you give me my money back go to trading standards or citizen advice for help

[Leeds6]

Find out the insurance company and let them know as well take copies because they will need it. Insurance companies take this seriously because fraud could be in volved

[Anonymous]

All sorted out this afternoon.

Big thanks to the staff in CEX.

Not only did they give a full refund and offer a further 15% off any other phone if bought there and then, but...

They also rang the police - and gave them the details of the fraudster as this is the second time in 3 weeks they have done this!

Sent them an e-mail offering her 5 days to return the money (and get her phones back) or they would press the charges at the fullest level!

A new I-Phone last week, my Galaxy S6 3 weeks ago.

Thanks again for all the advice.

CraigD75

[MI5]

Outcome was as I expected and thanks for letting us know.