cancel
Showing results for 
Search instead for 
Did you mean: 

App not working on 4g since software update

leannej
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Samsung S9 did a software update on Thursday and ever since my Panasonic Home Network app will not respond on 4G. 

The app works absolutely fine on wifi. It also works perfectly on 4G on my son's S6 on tesco payg. 

 

When I log into the app on 4G on my S9, it does absolutely nothing like there is no connection whatsoever. 

 

I've tried the following:-

restarting the phone

deleting and reinstalling the app

clearing cache and data on the app

deleting and resetting the apn

contacting o2 live chat who advised to backup and restore but this also has not worked. 

 

Any ideas? I'm desperate to get it running again on 4G as I use the app to monitor my home while I'm out. 

 

Thanks 

 

Message 1 of 8
1,792 Views
1 ACCEPTED SOLUTION

Accepted Solutions

leannej
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 1 Solutions
Registered:
I did a factory reset yesterday and that's fixed it.

View solution in original post

Message 7 of 8
1,654 Views
7 REPLIES 7

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Do you have any locking apps. I had a similar problem with a banking app. I had to change the lock app for a different one.

Message 2 of 8
1,786 Views

leannej
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 1 Solutions
Registered:

No locking apps disappointed

 

It's so frustrating. The update was rubbish as well.

Message 3 of 8
1,779 Views

leannej
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 1 Solutions
Registered:
Its definitely the phone that is the issue.
I've just put my sim card in my son's phone and everything works perfectly 😔
Message 4 of 8
1,719 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@leannej Your best option would be to contact Samsung support directly: https://www.samsung.com/uk/support/

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 8
1,695 Views

liggerz87
Level 20: Radiant
  • 1279 Posts
  • 102 Topics
  • 15 Solutions
Registered:
You could try using a VPN turbo con I use when I need to connect using wifi or mobile data
Message 6 of 8
1,674 Views

leannej
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 1 Solutions
Registered:
I did a factory reset yesterday and that's fixed it.
Message 7 of 8
1,655 Views

Cleoriff
Level 94: Supreme
  • 122368 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@leannej wrote:
I did a factory reset yesterday and that's fixed it.

Great news @leannej wink

Veritas Numquam Perit

Girl in a jacket
Message 8 of 8
1,651 Views