Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Level 1: Joiner
Posts: 2
Registered: ‎04-02-2019
Accepted Solution

Why is my phone using data when I'm not using it?

[ Edited ]

I've had my new phone (Nokia 5.1, model TA-1061) since mid-January, and it is eating up my data even though I have hardly used it. I bought £10 of top up only last week, it has already been used up, and all I have done is check three buses and text my daughter twice. I cannot afford this! My old phone (also Nokia on 02) never did this. I have checked all the apps, but I don't know which ones are safe to delete or disable.

Posts: 85,616
Topics: 522
Solutions: 10,676
Registered: ‎04-04-2012

Re: Why is my phone using data when I'm not using it?

@Jens turn off mobile data and only enable it when you need to. You can connect to WiFi to update apps to save your credit too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎04-02-2019

Re: Why is my phone using data when I'm not using it?

Very many thanks, most useful,

Jens