Android security patch not provided by O2! (and major updates?)

[Anonymous]

 Hi,

I bought a Pixel 2 XL last week. I was trying to get the latest security patch (Oct 2), so I contacted O2 because I haven't got it yet. Custormer service (chat) said to me that O2 doesn't realise security patches.

Even, they didn't answer me whether they would realise major android updates.

Has anybody got the same problem?

[Cleoriff]

Well that appears to be a way round it? ....Learn something every day I do....

[jonsie]

Quite ridiculous that O2 are blocking the update but there again nothing surprises me about O2 these days. 

[Anonymous]

So, I got rather bored waiting for the level 2 gurus and gave up.

I am going to work on the assumption that O2 aren't releasing the Pixel 2 updates downstream from Google for no other reason than they can't be bothered. I can't think it will break anything on their network as the Nexus 5X was fine, and anyway it isn't as though they are going to be giving us WiFI calling unless we lock into their network.

So, monthly sim swap it is for me at the moment.

Sorry I couldn't be more helpful, but I have better things to do than wait for a L2 Guru who will probably just say they can't do anything about it.

[MI5]

Yes, no doubt that would be the answer.

[Cleoriff]

Can't blame you for that @Anonymous

[jonsie]

It is something that @Chris_K really needs to come back with answers for O2 blocking it. . 

[Anonymous]

OK. So a little more detail.

With the phone on, yes it's probably bad and the pixel 2 boots in about 5 seconds, so I'm not really saving time, but we are here to test the limits of what is possible!

o2 sim removed, FP sim inserted and registered on network.

Update shows immediately and updating process begins (make sure you have sufficient battery)....this takes a while, but now happens in the background like a chromebook (Microsoft please please please take note of this). A slightly longer restart (13 seconds) and the phone is back up and running. Another hot sim swap and I'm back up and running.

It seems that the Google assistant may have been slightly put out by the whole process, but that could have been to do with something else entirely. But no factory resets in sight!

/edit - Phone works on the network, and rumour has it that any old sim could possibly work it doesn't have to be contracted. I can't verify this.

[Cleoriff]

Thanks for the update @Anonymous.... A clever workaround or so it appears...:smileywink:

[jonsie]

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@Cleoriff wrote:

Thanks for the update @Anonymous.... A clever workaround or so it appears...:smileywink:

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.... but a workaround that shouldn't be necessary and a workaround that has to be found by a customer's own ingenuity. 

[Cleoriff]

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@jonsie wrote:

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@Cleoriff wrote:

Thanks for the update @Anonymous.... A clever workaround or so it appears...:smileywink:

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.... but a workaround that shouldn't be necessary and a workaround that has to be found by a customer's own ingenuity. 

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Can't argue with that but if O2 are overly slow in rolling out updates then a customers ingenuity should be applauded...