Generally speaking, O2 push out every other security patch unless it's something critical @JohnZS
Thanks for making us aware. We have passed this on internally and will definitely let you know once we have more details on the issue!
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Thanks for the response all.
I am curious to see if O2 do respond. Until March updates came nearly every month, but since March BTU has received 3 updates yet OTU has not.
I hope this is not the case of the carriers only paying Samsung for 2 years worth of updates, but tying customers in for 3!
Just to offer some insight here which will hopefully help with software update understanding. They're a complicated beast but here's how it typically works:
As soon as Samsung sends us updates we typically look to test and return our findings to Samsung within a week or so, or within a few days if it's just a monthly security patch. From there, unfortunately it's largely out of our hands - we need either for Samsung to send a fix/updated version, or to release it to customers.
That being said though, we have released March, April & May updates for the S10 range. If you haven't had these, I'd suggest trying a manual update check and hopefully you'll see these appear.
I think I see the problem...
When I google the build number you're currently on, this is on the 'XEU' update path, suggesting you may have got your Samsung S10 from Carphone Warehouse or a similar reseller? The problem here is your current software isn't on the 'O2U' update path so whenever we release updates, your phone won't see them - it's looking for 'XEU' updates. Unfortunately this isn't something we control or have any influence on, so is likely something you'll need to contact CPW or Samsung about directly I'm afraid.
If they refer you back to O2, it's worth reminding them as the phone didn't come from O2, it's not running O2 firmware and as such, doesn't get its updates from O2 - but from Samsung.
My phone is genuine from O2 store phone and with O2U software
You can also see here O2U
Is behind BTU
Software information from my phone.
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