Solved: Android 6 on Samsung S5 Neo

Anonymous · ‎03-08-2016

Hi

Any idea when Android 6 will be available for Samsung S5 Neo in the UK? I've checked various posts, some from February saying it should be available in a few weeks, but I have still to get the upgrade notice.

Thanks
Rod

Chris_K · ‎08-08-2016

@Anonymous wrote:
Any idea when Android 6 will be available for Samsung S5 Neo in the UK? I've checked various posts, some from February saying it should be available in a few weeks, but I have still to get the upgrade notice.

I've checked into this with our team and Samsung and the Marshmallow update has been available for O2 handsets for a few weeks.

Some things that could be preventing this:

- Device maybe didn't come from O2 (eg, CPW, other 3rd party seller)

- Device has maybe been modified with unofficial software/ROM's

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View solution in original post

MI5 · ‎03-08-2016

If yours is O2 branded @Chris_K might know.
If you are unbranded you need to ask Samsung.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎03-08-2016

Hi @Anonymous,

We'll update as soon as we have info on that. I'll check with the rest of the team. Oh, and welcome to the community!

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Chris_K · ‎08-08-2016

@Anonymous wrote:
Any idea when Android 6 will be available for Samsung S5 Neo in the UK? I've checked various posts, some from February saying it should be available in a few weeks, but I have still to get the upgrade notice.

I've checked into this with our team and Samsung and the Marshmallow update has been available for O2 handsets for a few weeks.

Some things that could be preventing this:

- Device maybe didn't come from O2 (eg, CPW, other 3rd party seller)

- Device has maybe been modified with unofficial software/ROM's

iPhone 15 Megathread // Don't fall for scams // How to get Volt benefits
Contact us on Social Media: Facebook // Twitter // Instagram

MI5 · ‎08-08-2016

@Anonymous wrote:
Hi

Any idea when Android 6 will be available for Samsung S5 Neo in the UK? I've checked various posts, some from February saying it should be available in a few weeks, but I have still to get the upgrade notice.

Thanks
Rod

Does yoour CSC start with G903FO2U ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎08-08-2016

If your CSC starts G903FBTU then you are unbranded and Samsung haven't released 6.0 for it yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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