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4G speeds

Rongtw
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Hi all cool

Hopefully someone here can give me a answer , on my LG K520 4G has been getting worse on the O2 my network app it shows my Downlad speeds as 5.02 mbps and my upload as 17.6 ?

this is normal not just a one off

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MI5
Level 94: Supreme
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It's just congestion.
Until O2 add more capacity, it will not change.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Anonymous
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Hi @Rongtw have you checked to see if there is a mast problem near you?

 

https://status.o2.co.uk

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jonsie
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Personally I don't think the My Network app gives a true reflection of data speed. It's much better to use speedtest.net

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Anonymous
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I agree with @jonsie speed test every time

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MI5
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Try 3G as it might be faster if you have congestion problems.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Rongtw
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Hi , speedtest.net gave me 3.76 down & 5.8 up ??
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Rongtw
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Hi just checked my area no problems acording to O2

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jonsie
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 Quite possibly congestion then but it's worth reporting through the My Network app in case there is a problem they aren't aware of. 

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sheepdog
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@Rongtw wrote:
Hi , speedtest.net gave me 3.76 down & 5.8 up ??

As a matter of interest, what time of the day are you running the tests? I've noticed that daytime is slightly slower where I live but in the evenings its way faster so it might be a suggestion to run a series of tests over various times of the day/night. That way you'll have a decent set of results to back your claim. 

Also when running the tests, make sure you don't have any background apps or updates running as that will skew the results.
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Rongtw
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Hi , i recorded a fault on the O2 app , after i few days i get a message they cannot find any faults in my area ?

I take tests various times of the day , despite what they say my Upload is still faster than download 😞

 

Could it be the phone ?

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