24 month contract on phone that lasted only 6 months! feeling ripped off!!!
05-12-2016 12:49 - edited 05-12-2016 12:57
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05-12-2016 12:49 - edited 05-12-2016 12:57
Feeling very disappointed and frankly, feel I have been ripped off!
I bought 2 Sony Experia phones for myself and my son 6 months ago. Both phones have now stopped working other than basic texting and calls. Even then, they both freeze regularly. Apparently the issue is that the phones have run out of memory. When we bought the phones in good faith and we were assured they had 8GB of memory. In fact 4GB is taken up with the Android system, 3GB is taken up with Apps that cannot be uninstalled, leaving only 1GB of memory. We have moved everything possible to memory cards, regularly clear the caches, delete all Apps other than the pre-installed ones and have now been left with 2 phones that don't work since Sony updated their systems. I went into the local 02 store this weekend to be told that basically, there is nothing they can do apart from offer to change our contract for £80 each to buy us out the contract (or £60 each if we trade in our phones). Not happy!! It is not unreasonable to expect a phone to last longer than 6 months when the contract is for 24 months. This cannot be considered good practice. I did have a call from a customer services manager later that day who promised to call me back the next day (that was yesterday) and as yet I haven't heard from him again. That's appalling customer service as well to add to the list of woes. I have been a customer of 02 for several years and feel totally ripped off now.
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on 05-12-2016 13:35
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on 05-12-2016 13:35
It does blatantly say on Sony's website that you lose 5GB of storage before updates so the
http://www.sonymobile.com/gb/products/phones/xperia-m4-aqua/specifications/#tabs
I would speak to Sony, as I said its not o2's fault that you chose that device.
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 05-12-2016 13:43
There is no suggestion i was "forced" to buy this phone . My issue is that I was at no point advised that the functionality on the phone would be severly compromised by the OS and pre-installed APPS. My contract is with 02, not Sony, therefore I expect them to take some responsibilty for their sales and aftercare.
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on 05-12-2016 13:46
All photos have been moved to SD card. there is no music on my phone or anythings other than basic functions. The 02 GURU has advised there is nothing he can do to free up any other space. The system itself has used even more memory since sony upgraded.
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05-12-2016 13:56 - edited 05-12-2016 13:58
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05-12-2016 13:56 - edited 05-12-2016 13:58
@Anonymoushave you spoken to Sony? o2 wont help as the OS has been updated by SONY, not o2, and looks like its been pushed to a handset with limited storage..
All there contact methods can be found at this link
http://support.sonymobile.com/gb/xperiam4aqua/contactUs/
There phone number is +44 3705237237
They also offer live chat and email support.
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 05-12-2016 15:53
Wipe the lot and clear out the junk left behind by uninsulated apps.
Back it up first or you'll lose the hundreds of pictures from 3Rd party apps
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on 06-12-2016 01:52
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on 06-12-2016 01:52
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on 06-12-2016 19:04
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on 07-12-2016 00:53
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on 07-12-2016 00:53
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on 07-12-2016 01:06
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on 07-12-2016 01:13
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on 07-12-2016 01:13
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