02 Support

[Anonymous]

I am new to 02 and my last provider had a remote access facility where in the resolution of problems they would access my phone through the computer and resolve the problem does O2 offer this facility and if so how do I contact this.

[Anonymous]

Hi and welcome.


What issues are you having so we can help or direct you.

O2 do not offer what you suggest.

O2 offer

O2 Customer Services.

Dial from your O2 mobile ;

202 for Contract & 4445 for PAYG & 8002 for Business.

Service Status to check your local masts.

http://status.o2.co.uk

Live Chat.

http://www.o2.co.uk/mobile/contactus

And us forum members.

[jonsie · Accepted solution]

You can get a bolt on called O2 Techies (£7.65 per month) but I doubt it gives remote access.

[perksie]

What problem are you having as we may be able to help you here.

I don't think O2 Techies covers phones:

http://broadband.o2.co.uk/techsupport/products.jsp

[Anonymous]

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@jonsie wrote:

You can get a bolt on called O2 Techies (£7.65 per month) but I doubt it gives remote access.

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That's nearly £185 over the course of a two year contract. Really can't imagine many people have signed up for that!

[jonsie]

No, silly money but I think perksie is right whereby it's for broadband and laptop support.