Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Former Staff
  • 5265 Views
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 7660 Views
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 12466 Views
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 31248 Views
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 10156 Views
  • 7 replies
  • 1 kudos

Broken Phone Mast

Hi I live rural. So limited to the provider we can use. Currently the o2 mast is being used by our phones and a dongle for the internet.But the mast for the past 6 months has not been working properly.We have been given constant duplicate messages ab...

Illegal action?

Long story short; I upgraded my contract over the phone direct with O2 on the 22nd November. I was assured there would be no upgrade charge. On my January bill there was charge of £194. I have called O2 four times, explained the situation and been li...

Louise40 by Level 1: Joiner
  • 310 Views
  • 1 replies
  • 0 kudos

Resolved! my husbands phone was stolen

my husbands phone was stolen. It says it can reported 24hours but when getting through it says it can't reported and to call back in their business hours ?????? I have called 03448090222 and 03448090202 and I cannot find another number to report it a...

gaynorcc by Level 1: Joiner
  • 1441 Views
  • 16 replies
  • 0 kudos

5G playing up!!

Is anyone else’s o2 next work playing up? My 5G is not working and very frustrating!!!

Moinul by Level 1: Joiner
  • 261 Views
  • 4 replies
  • 0 kudos

Roaming not working

Hi all. When I was in Kos last year I didn’t get any network or data roaming. I didn’t everything I could by way of switching off and on again and checking settings. We are going abroad in a couple of weeks and don’t want to be caught out again. Is t...

Danj79 by Level 1: Joiner
  • 363 Views
  • 2 replies
  • 0 kudos

Upgrade not received

Please can I ask for help or anyone with a similar experience and how you resolved it. I upgraded my phone at the start of January. It was due to be delivered two weeks ago snd wasn’t . I called customer service and apparently it had been recalled ba...

Eerrrre by Level 1: Joiner
  • 1108 Views
  • 10 replies
  • 0 kudos

It All Started With An Error 500...

So I have been royally f*****d off by O2. I wanted to upgrade in December (2023) for the £10 off data+£300 off phone I wanted with a switch up plan that I wanted to upgrade to. Tried app (even uninstalling+re-installing app) various browsers online (...

ERROR_500 by Level 1: Joiner
  • 1248 Views
  • 9 replies
  • 1 kudos