Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Former Staff
  • 5170 Views
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 7498 Views
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

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Marjo by Former Staff
  • 12069 Views
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 31024 Views
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 9917 Views
  • 7 replies
  • 1 kudos

Fraudulent purchase of a high end iPhone

I was victim of a fraudulent claim on or around 3rd April which I reported to O2 on the 12th April a high end iPhone was purchased and my O2 package altered from £17 monthly 1Gb to £26 100Gb deal!I have continuously been in contact with O2 operatives...

Davi_3 by Level 1: Joiner
  • 369 Views
  • 3 replies
  • 0 kudos

Phone Not Delivered

I order an iPhone 15 pro max on Friday 12th January at 17:45pm and it is now Thursday 18th. My order status is on “confirmed” however the website says I should receive it the following Tuesday or Wednesday and I have not. I’ve attempted to talk to th...

Harvey27 by Level 1: Joiner
  • 154 Views
  • 1 replies
  • 0 kudos

Resolved! Phone contract

Hi does my phone contract renew automatically or will it just stop on the end date. Tia.

No_clue by Level 1: Joiner
  • 295 Views
  • 2 replies
  • 0 kudos

New SIM - not working

I recently got a new phone and needed a new SIM same number and contract. I have received the SIM and put it in my new phone. it doesn’t work. In settings it acknowledges that O2 is the network, but the phone claims it has no service. I can’t receive...

Isiador by Level 1: Joiner
  • 217 Views
  • 2 replies
  • 0 kudos

No confirmation

What shall I do if I have ordered a new phone from o2 but had no confirmation email or tracking?

Austin2 by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

New contract

Ordered a new contract on Tuesday evening. £30 was deducted from my account. Told to wait 48 hours. Well 48 hours come and gone. No update on phone. No phone delivered. And almost impossible to reach an agent.

Daniette by Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

Resolved! Click and Collect

If I haven't received a dispatch email but the order is confirmed and in stock at my click and collect store... Can I go to the store to get my product?

demsnpx by Level 1: Joiner
  • 332 Views
  • 3 replies
  • 0 kudos