Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Why is this board read only?

Hello, Have you visited the Access For All board and are questioning why you're unable to post? I've recently reviewed the boards currently active in our Community, intending to reduce the number of boards and simplify our Community structure. After ...

Dave-O2 by Community Manager
  • 0 replies
  • 0 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 7 replies
  • 1 kudos

Default on Credit

O2 had wrongly charged me for the contract which i never requested to 02, I immediately contacted O2 and it took 3 months to refund all money into my account. I was a student at the time and i didnt have money, O2 recorded a default , All money was p...

Asad1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unable to log into my account

My O2 app and my account on the O2 website have not been accessible for the last 2 days. The virtual assistant is useless, the customer service team cannot be reached by phone. And there is no communication whatsoever on the website or in the news. W...

FcX by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Billinh

I’ve recently got all my emails etc and noticed the past month hasn’t been paid and it’s completely my fault I forgot to tell my daughter to make sure there was money in for it but instead she took all my money out my account as she thought it would ...

T13 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Phone number not working

Hello,my phone is cut off, tried to ring customer service but no connection. emailed the shop, no reply. Pay my bill regularly by direct debit no problems. I tried to access services like help, it says access denied, I can only see the summary of my ...

Ola04 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My o2

I can’t sign on to my o2 account 

Kemlab by Level 1: Joiner
  • 1 replies
  • 0 kudos


Help. My father in law, who’s in his 80’s hard of hearing with Parkinson’s, had been with Virgin for years. His £5 contract was moved to o2, not his choice. They did write to him informing him that he would be moving to o2 and asked for his bank deta...

Kazzap by Level 1: Joiner
  • 13 replies
  • 0 kudos

Resolved! Late payment

Can I delay my payment to the 15th March 2024 and have my services turned on?

contract at amend but can't pay my last bill and have been sent two different totals have tried for

Contract has ended on the 29th Feb informed o2 did not want to continue . Have been sent two bills so don't know which is correct and have spent 4 hours trying to call you ,two hours trying to resolve on your web sight and went into your shop to sort...