Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Community Manager
  • 793 Views
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 2192 Views
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 24094 Views
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 3580 Views
  • 7 replies
  • 1 kudos

Resolved! S21 ULTRA 5G how long will it take

Picked the black one 廊.. Equivocation > have you checked your 02 app instead of being direct.. 30th of last month Got told itll be Tuesday this week and suggested could I pick it up at a store. Now it's Friday.. I feel like paying the airtime off and...

R_S89 by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Resolved! How do you online chat with o2

I used to be able to chat online to O2 - which was convenient due to being in work - i cant seem to find the option to chat online anymore. Any ideas?

nmcnei2 by Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos

Resolved! Old Bills

Is there any way to get PDF downloads of my last 12 months bills? I have changed phones and the bills from my old phone are no longer accessible to me on the website.

daven2411 by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos

Resolved! Appalling Customer Service

Spent over 30 minutes yesterday waiting to speak to someone. Today same. Disgusting.Also went online to check my account ,personal details entered wrong, I am 120 years old according to O2.O2 have a duty to records customer data accurately.

Fedupdaz by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

Resolved! Unlock safesearch

Please lneed to unlocksearch Content adults please 

Milano by Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

Resolved! Contracts

I got a contact out for my daughter 24 months ago and I flinched off paying for it last month Ive never had a contact before how ever I received a bill this month for £58 pound that I’m still having to pay even no I’ve flinched paying for my contact ...

Kelly40 by Level 1: Joiner
  • 108 Views
  • 1 replies
  • 0 kudos

Resolved! swapped sim to wrong sim

I have done something pretty dumb!!! I recently received a replacement sim because I lost the old one and today I noticed that I wasn't getting any data. I realised that I needed to activate my sim so I went through the swap sim procedure and I typed...

skidbingo by Level 1: Joiner
  • 112 Views
  • 3 replies
  • 0 kudos

Resolved! iPhone 13 delivery update

Does anyone know how I can get an idea on the wait for iPhone 13’s? I ordered on the 30th to be told 2 hours later it’s out of stock. Just nervous about getting it here in time for Christmas

Sammiej by Level 1: Joiner
  • 225 Views
  • 2 replies
  • 0 kudos

Resolved! Change billing date

I need to change my billing date and for whatever reason i can't do this online. Despite been logged in to my account I'm asked to sign in again even though I can see my name in the right hand corner. When I try to use the my O2 app I'm told its not ...

BH99 by Level 1: Joiner
  • 185 Views
  • 3 replies
  • 0 kudos