Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Former Staff
  • 5216 Views
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 7569 Views
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

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Marjo by Former Staff
  • 12275 Views
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 31115 Views
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 10044 Views
  • 7 replies
  • 1 kudos

New SIM - not working

I recently got a new phone and needed a new SIM same number and contract. I have received the SIM and put it in my new phone. it doesn’t work. In settings it acknowledges that O2 is the network, but the phone claims it has no service. I can’t receive...

Isiador by Level 1: Joiner
  • 225 Views
  • 2 replies
  • 0 kudos

No confirmation

What shall I do if I have ordered a new phone from o2 but had no confirmation email or tracking?

Austin2 by Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos

New contract

Ordered a new contract on Tuesday evening. £30 was deducted from my account. Told to wait 48 hours. Well 48 hours come and gone. No update on phone. No phone delivered. And almost impossible to reach an agent.

Daniette by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos

Resolved! Click and Collect

If I haven't received a dispatch email but the order is confirmed and in stock at my click and collect store... Can I go to the store to get my product?

demsnpx by Level 1: Joiner
  • 337 Views
  • 3 replies
  • 0 kudos

Resolved! Offer of 40% discount from O2

Just had a call from +44 7850 990202 offering me a 40% discount on my current bill. He was quite insistent that I tell him how much I pay, asking numerous times! I told him I would call O2, and he said he is O2. He said no need as he was from the pro...

IronsE20 by Level 1: Joiner
  • 573 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade with arial

Hi, is it possible to track the status of an upgrade. I up graded my handset with arial spoke to them on the phone went through everything received the first email read through it clicked to say I’d read it an have heard nothing since yesterday.

Wg3 by Level 1: Joiner
  • 305 Views
  • 2 replies
  • 0 kudos

Login problems

Hi, I cannot login in My O2 app. I can do it via browser but not in the app, can you help me please?

Georgi2 by Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

Resolved! O2 discount call

Hi I have received a call from 3 mobile numbers claiming to be 02 and discounting my monthly bills, can you tell me if these are genuine calls before I give any information, the numbers are 07459636315, 07418600683 07822000703ThanksDiane