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Pay Monthly in credit how to get a refund?

Martini007
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I have a credit balance on my pay monthly account. The email says get a refund in My O2... but I can't see the option anywhere. Can anyone help?

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Cleoriff
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@Martini007 

You need to go into My O2 then Billing and Payments.

Click on Request Refund

Cleoriff_0-1712840844431.png

This does work as I requested a refund a few weeks ago.

PS just to add, after I made the request, I didn't receive any notice from O2 that it had been successful. However, 4 days later the refund was in my bank.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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@Martini007 

You need to go into My O2 then Billing and Payments.

Click on Request Refund

Cleoriff_0-1712840844431.png

This does work as I requested a refund a few weeks ago.

PS just to add, after I made the request, I didn't receive any notice from O2 that it had been successful. However, 4 days later the refund was in my bank.

Veritas Numquam Perit

Girl in a jacket
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Martini007
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Screenshot 2024-04-11 at 14.17.53.png

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Martini007
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I found it! It was in billing section of one of the other phones on my account. Thanks!

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Cleoriff
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@Martini007 

You're welcome. Good luck with the refund. 👍

Veritas Numquam Perit

Girl in a jacket
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Martini007
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Further to the above.. I didn't get a refund. They reviewed my request for a CREDIT of £30 which has been granted and will be applied to my account. I guess that's the closest I can get to having the money back!

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pgn
Level 75: Digital Don
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Weird are the ways of VMO2 these days, @Martini007 - well done on persisting with them to service your request. Multiple handsets/contracts on the same account does often flummox both the computer system(s) behind O2 and the O2 CS personnel as well. 🙄

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Cleoriff
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Well done anyway @Martini007 😉

Veritas Numquam Perit

Girl in a jacket
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