Overpaying!

[Vanessa1]

Hi everyone !!
Im looking for some advice if anyone know or been trough the same about plans !
Im currently on a £22 device plan and £15.46 sim card ,but ive been charge an extra £15.46 on my bill for a fee months now and only realized now !
I cant reach any support team at O2 and dontbreally know what to do !
Thank you

[Bambino]

@Vanessa1 You'll need to speak to customer service tomorrow. Call 202 from your mobile or any of the numbers in the link below. Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Guide: Coronavirus Community Help and Support