O2 app

[Jameswakelin_]

Hello, I’ve been an o2 customer now for over a year and my o2 app isn’t allowing me to log in It couldn’t find my account, and now it’s saying I can’t access it for 24hrs 

I have to pay my bills otherwise I’ll get cut off I’m still confused why it’s not letting me access an account I’ve had for over a year 

[Bambino]

@Jameswakelin_ If you want to avoid problems like this in the future, set up a Direct Debit.

For now, try uninstalling and reinstalling the app. If that doesn't resolve the problem, speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Oxonian]

@Jameswakelin_ 

Taking the advice that @Bambino has given to you, please uninstall the app, restart your 'phone and reinstall the app. 

You can also try logging into MyO2 via the link at the top of this webpage.