iPhone 16, iPad mini A17 Pro & Watch Series 10 Megathread + FAQ's

[Kei-M_O2]

Following on from the recent Apple event we're pleased to announce that the iPhone 16 range, the Apple Watch Series 10 & Watch Ultra 2 is available to buy on O2. See more 👇 for details and shop links.

Additionally, the iPad mini A17 Pro is also now available to pre-order for delivery from 23 October!!

iPhone 16

iPhone 16	iPhone 16 Plus	iPhone 16 Pro	iPhone 16 Pro Max

Apple Watch Series 10 & Watch Ultra 2

Apple Watch Series 10	Apple Watch Ultra 2

                                                                iPad mini A17 Pro

[Roblfc]

Update on my situation... Preorderd on 13th got my 16 pm on release day (20th) it had a fault so took it back to the shop to get a new one on the 23rd basically putting me back of the queue again 😕...I got a text from O2 10 days ago saying "your order ####### will arrive in upto 3 weeks"

But still showing on the my O2 bit "more than 4 weeks"

Who do I believe? Neither is my guess but now I don't know if I'll have it in the next week or week and ½.....or the "more than 4 weeks" that's showing on my O2 account.

The rage increases lol

[Cookie5]

I accepted defeat in the end and cancelled. It's just not worth the constant chasing and logging on in the hope that it would say 'despatched'. Ironically, this was the most communication I had, with texts and an email confirming that my order was cancelled.

Four weeks since ordering, with zero updates and anyone in o2 (online chat/ phone or in store) able to give me any insight into my order. The fact my nominated store actually had stock of my phone, yet still couldn't do anything about it shows what a mess it is. I can only assume there has been a monumental error of some kind which they're hiding behind. Phone ordered was only the 16 pro which was also surprising giving it seems the max is the one causing the issues.

As someone else suggested, it's cheaper buying it direct from apple and getting a sim only plan via uswitch - naturally I won't be going with o2. Trading my 13 pro in was enough to cover the remaining amount on my device plan, so thankfully I won't have to deal with this company again. 

[RetrogamerX]

Mine is saying 1 week but that was over 2 weeks ago?

[CraigR]

After nearly five weeks of waiting and the order being stuck on “processing 2-3 days” and getting the runaround I opened a complaint via the complaint review service. Got a device dispatched email the next day and my 16 pro max arrived yesterday. 

[RetrogamerX]

Been waiting nearly 5 weeks for my Pro Max as well. Still says up to 1 week?

[Honey1991]

I ordered my iPhone 16 pro max on the 22nd September 2024 & I’m still waiting on my phone to be delivered (19/10/2024), it’s been nearly a month I’ve had to wait for this phone and my tracker says it’s coming in more than 4 weeks.. so how much longer don’t have to wait?

[choff2027]

Anyone started receiving their phones yet? Ordered mine 21st September and still saying more than 4 weeks. I'm now starting to contemplate cancelling the order...

[RetrogamerX]

Still no answer from o2. Ordered my 16 Pro Max on September 14th and no message or email since Oct 1st.

I opened up a complaint review service and they say have emailed me 3 times now asking for my mobile number and have given my number 3 times and then nothing?  No reply.  Nothing???

What the hell is going on at o2 complaint review service or o2 in general? 

[Oxonian]

O2 are taking up to eight weeks @RetrogamerX to investigate and respond to complaints. Quite when they will view the 56 days as beginning in your case is anyone's guess ! 

I would give you a link to the complaints' code that describes the way forward but I cannot easily do so as the links on this page are broken ! 🤣

[choff2027]

So update on my situation, I phoned up O2 yesterday and they have given me an estimated shipping date of 1st November. Not sure how much hope I can hold out for this but let's see what happens.