I think the store I went in has made a mistake with mine. I went in on the understanding that going to store meant that they processed everything including the switch up condition grading. I already knew that all they did in store was the online ordering process which would be the same as what I would have had to do at home but the difference being if I did it at home I’d have to send my current phone off for grading through the post whereas doing the process in store meant they would grade it when I went to collect the phone.
So, the store went through the ordering process, they then got to the switch up section, it asked in store or through the post for the switch up, they ticked through the post, at this point I stopped them and said surely it should be in store then when I come and collect the phone you process the grading, they said no, this isn’t possible with pre orders, it’s recently been changed and said if we had the phone in store to take today then yes but as it’s a pre order no, I then queried what option they chose for the other person I was with who was doing their own, they said through the post, I said I’m convinced that’s wrong and was told if they selected in store they would have to take my phone off me today, it then asked the condition questions, they answered all good to all of them. I’ve now got to send my phone off through the post once I have collected my new one.
Anyone with previous experience of switch up in store particularly pre orders know whether the store is right or whether I’m right and they should have ticked the in store option and then they’d have processed the grading when I went and collected my new phone?
if it’s the latter and I have any issues with the grading after sending through the post I’m going to be marching down to the store for answers!!!
Dave-O2
