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Forum Posts

Recalling our O2 Original 45W and 20W plugs

Hello folks PLEASE READ the below, especially if you’ve purchased an O2 Original 45W or 20W plug in the past, as these products have now been recalled More details can be seen below, including what happens next if you're an impacted customer What’s h...

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Dave-O2 by Community Manager
  • 1515 Views
  • 2 replies
  • 0 kudos

O2 System Updates – 360

Hello everyone, Last year we shared this update around some changes that we’re making to our systems. Since then, we have started the process of migrating customers onto our new platform and this will continue in batches throughout 2023. The aim of t...

ColinO2 by O2 Social Media Team
  • 24461 Views
  • 83 replies
  • 4 kudos

Future O2 products & services. Get involved!

Hey everyone . On the O2 Community, we regularly connect members with teams at O2 to help test new/existing products and services. The feedback, comments and ideas that are shared by members have a huge impact on our decision making. Want to get invo...

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Martin-O2 by Former Staff
  • 16854 Views
  • 7 replies
  • 1 kudos

Phishing, Smishing & Scams. Latest info & advice.

DECEMBER 2022 UPDATE - Christmas Scammers Jingle bell, jingle bell, jingle bell rock, scam texts chime and we see a rise in crime, fraudsters advancing and enhancing, so we need to beware, we don’t want them to ruin your Christmas cheer. During the f...

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Chris_K by Former Staff
  • 51446 Views
  • 52 replies
  • 5 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Former Staff
  • 279397 Views
  • 3212 replies
  • 12 kudos

Community Recap: June 2022

Hey everyone! I'm happy to bring you the community recap for June . Below, are some of the highlights I, @RafaC and @Martin-O2 found in the archive, but please feel free to reply with any you think I've missed and deserve to be shared! Amazing Conten...

lewys-gp by Former Staff
  • 1239 Views
  • 1 replies
  • 0 kudos

Happy 15th birthday to The O2!

Not really news as such, just more of a celebration... But The O2 turns 15 years old today! First, a brief history lesson. Originally called the Millennium Dome, the building housed a major exhibition celebrating the beginning of the third millennium...

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Chris_K by Former Staff
  • 1111 Views
  • 1 replies
  • 0 kudos

Community Rewards: May 2022

Hi everyone, Since @lewys-gp is still enjoying the most beautiful city of Barcelona, it's my duty again to bring you the good news of another community rewards post! Every month we reward members who have been extra helpful in the O2 community, those...

RafaC by Former Staff
  • 8778 Views
  • 28 replies
  • 2 kudos

Want to join our Aura trial programme?

Hi everyone, If you were around on the O2 Community in August last year, you might remember when we announced Aura, the new virtual assistant feature within My O2. We also announced a community feedback trial for Aura, where we gather feedback, sugge...

Marjo by Former Staff
  • 6664 Views
  • 6 replies
  • 2 kudos

Love Island fan? We’ve got the gossip!

Hey everyone,You may have seen already, or you may not have, but if you're a Love Island fan then we've got some great news. We're the official network partner of ITV Love Island and our new O2 integrated campaign sees friendly and loveable brand mas...

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Chris_K by Former Staff
  • 5898 Views
  • 17 replies
  • 1 kudos

What is the Community Rewards Programme?

Hi everyone, Some of you might know already about the Community Rewards, as you've been participating on our forum in previous months (some of you for years!). However, if you're not yet aware of our Community Rewards programme, I've included some in...

Marjo by Former Staff
  • 38603 Views
  • 12 replies
  • 17 kudos

Community Recap: April 2022

Hi everyone! April was a pretty busy month on the community, so much so that @lewys-gp came in the extra time to score a magnificent goal with the Easter Week event, which had so many lovely, fun and interesting topics on it. Furthermore, we have a b...

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RafaC by Former Staff
  • 2871 Views
  • 5 replies
  • 3 kudos

Community Rewards: March 2022

That is it. The first quarter of 2022 is done. Spring has come... Okay, maybe not Spring weather. But, technically, Spring has started here in the northern hemisphere . It was definitely bwrw glaw (Welsh for rain/raining ) this morning when I was run...

lewys-gp by Former Staff
  • 5251 Views
  • 28 replies
  • 4 kudos

Community Recap: March 2022

Hi everyone! I'm happy to have the chance of highlighting all the best bits from March in today's recap. Below, I'll share some of the amazing content I've found. Thanks to all who read, commented, gave kudos and posted. And of course, I can't share ...

lewys-gp by Former Staff
  • 2337 Views
  • 6 replies
  • 3 kudos

Roam freely with Virgin Media O2

Morning everyone. Some of you may have seen some of the news over the weekend, but I wanted to share with you a press release that we've published today confirming the news. And it's fantastic news! O2 and Virgin Mobile customers will maintain inclus...

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Chris_K by Former Staff
  • 6298 Views
  • 15 replies
  • 4 kudos