Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Welcome & News

Reply
Highlighted
Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Wifi and 4G Calling coming to O2

[ Edited ]

Hey everyone, 

 

O2 has today switched on Wifi and 4G Calling, giving our customers yet another way to stay connected with O2.

 

The launch of Wifi Calling gives our customers the option of making and receiving calls over Wi-Fi even if they can’t connect to the mobile network, whilst 4G Calling provides our customers with clearer calls and better indoor coverage over our fast 4G network. Both of these work together to provide a seamless, uninterrupted experience and less dropped calls when moving between the two.

 

From launch, Wifi and 4G Calling will be available to eligible iPhone 7 and 7 Plus customers on any O2 consumer Pay Monthly, SIM only and business tariffs, with customers shortly receive a software update to enable Wifi and 4G Calling. More devices will be coming very soon.

 

Customers can use Wifi Calling wherever there’s Wi-Fi coverage, while 4G Calling will initially be available in in London, Leeds and Slough with more cities rolling out over coming months.

 

 

Wifi and 4G Calling allows customers with eligible handsets to be able to make voice calls using a Wi-Fi connection or the O2 4G network. Wifi Calling can help when you can’t get a mobile signal, while 4G Calling gives you great quality calls. In 4G Calling areas, they work together, switching automatically and seamlessly between the two without dropping.

 

Wifi Calling uses any available Wi-Fi connection to help you make and receive calls. It’s perfect for when customers don’t have a phone signal but do have a Wi-Fi connection e.g. O2 Wifi, home or office broadband. Although our free TU Go app offers O2 customers the ability to make calls over Wi-Fi, Wifi Calling means no app is needed – just dial a number as normal.

 

4G Calling means customers can make high-definition calls over the O2 4G network. This can bring benefits like better quality voice calls, a faster call set-up, better indoor coverage and longer battery life. It also means customers can make a 4G call and get online using 4G at the same time.

 

More info here

 

Edit: Adding the updated information about the inclusion of the S7 and S7 Edge Smiley Wink

 

I have some great news! From today wifi and 4G calling is being expanded to include the Galaxy S7 and S7 Edge! 

 

To enable Wifi Calling on the S7 you will need the following:

 

  • A Samsung S7 or S7 Edge purchased directly from O2
  • The latest system software installed 
  • the Wifi and 4G bolt on applied 

 

As with the iPhone 7 or 7 Plus, some O2 services are incompatible with Wifi and 4G Calling on the Samsung device. If you're using any of the services below you'll need to make a decision on whether to carry on or switch to Wifi and 4G Calling:

 

  • TU Go
  • O2 Just Call Me
  • Mobex
  • Mobile Recording from O2

 

Since 17 April, Samsung S7 and S7 edge customers have been receiving notification of a new software update. Once this update has been installed, your device will be Wifi and 4G Calling ready – but the options won’t yet appear in your Settings menu. To enable Wifi and 4G Calling, you’ll need to first set it up:

 

  • Regular customers can go to My O2 and tap on Device Details > Wifi and 4G Calling.
  • Business customers need to call in or contact their Digital Advisor or Business Partner.

 

Once this is done, it may take up to 24 hours for the bolt-on to be applied but once it has, the menu options will appear in the Settings menu and can be switched on as follows:

 

  • Settings > Connections > Wifi Calling > switcto On
  • Settings > Connections > Mobile Networks > 4G Calling > switch to On

And that's it you're good to go! 

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 104,252
Topics: 552
Registered: ‎04-04-2012

Re: Wifi and 4G Calling coming to O2

To avoid any duplicate posts there is a discussion thread running here....
https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/WiFi-Calling-iOS-10-3/m-p/1045552#U10455...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 89,865
Topics: 745
Registered: ‎14-01-2013

Re: Wifi and 4G Calling coming to O2

And as usual... only of benefit to the latest iPhone 7 users! Lets see how quickly it's rolled out to the Samsung  S8 customers. Released next month....Rolleys

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Anonymous
Posts: 0

Re: Wifi and 4G Calling coming to O2

And the rest of pay monthly users
Highlighted
Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: Wifi and 4G Calling coming to O2

Hey guys I'll be sure to share any info about the expansion of this service as soon as I have any news Smiley Wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Anonymous
Posts: 0

Re: Wifi and 4G Calling coming to O2

Is this just calling or calls and SMS?

 

I still think TU Go is the better option for me as I can use my O2 number on other devices.

Highlighted
Anonymous
Posts: 0

Re: Wifi and 4G Calling coming to O2

@Anonymous If it works for you then there's no need to change 

Highlighted
Posts: 104,252
Topics: 552
Registered: ‎04-04-2012

Re: Wifi and 4G Calling coming to O2

Calling only and Tugo IS the better option, by miles.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: Wifi and 4G Calling coming to O2

EE WiFi calling does calls and texts according to their website. Would have thought O2 would be the same.

Although with iMessage, Messenger etc I don't tend to send many SMS unless I'm using TU Go on my 'work' phone and turn off iMessage to route all messages through TU.
Highlighted
Posts: 104,252
Topics: 552
Registered: ‎04-04-2012

Re: Wifi and 4G Calling coming to O2

Not yet it isn't.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)