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Hey everyone,
Unless you're very new to the community you've likely noticed a few changes to how the forum looks this morning. As we announced yesterday the O2 community has been upgraded! In addition to the new look there are several new features, some requested and a few new ones for good measure. 😄
New home page
Starting at the top we have a new integrated header for the community. The new header contains some useful links. On the left side you have a link to the main O2 site.
You then have links to the O2 shop page > O2 help and support page > My O2 and your shop basket.
On the right of these links you will see your community notifications > private messages and your profile picture.
Clicking on your profile picture will bring up a drop down menu which contains the following...
Directly below the header you will find the new community navigation! The community categories are listed here and if you hover over you will see a drop down of the different boards.
The next level down is the community search bar and your latests stats and notifications!
Below this is our new featured content widget. This is similar to Latest News section on the old home page but is in a much more prominent place than before.
Next is the new trending topics section which is a live feed of the most popular conversations happening in real time!
Below to trending topics you will see the familiar Community Activity where you can see the latest topics and filter them by most recent > most viewed > most commented and most liked.
Down at the bottom of the home page you will see a feed that highlights the most recent guides and reviews. If you hit the View All button it will take you to the guides and reviews category.
Finally the familiar community stats can be found at the very bottom of the page.
New private messaging interface
We also have a brand new private message system which will display your message conversations in a threaded view so no more going back and forth between your inbox and outbox. Please note: Only messages exchanged after the upgrade goes live will be in the threaded view.
Solution highlight
The next new feature to talk about is floated solutions. When a solution is picked on a thread it will be highlighted at the top of the discussion for easy viewing. The solution will still be in it's proper position down the chain of messages.
The new version has an updated text editor box for topics, replies and private messages.
Please have a good look around the new community and let us know any feedback, questions or issues in the comments below!
Issue log and updates:
Text font and formatting - Fixed. To correct this please clear the cache on your bowser
Signature cut off - Fixed. The hight of the signature box has been increased.
Continuity problem on long topics - Fixed. This was an admin setting that has now been turned off
Guide and review boards formatting issues - Fixed. We now have a tiled view for guides and reviews.
Topics on the board level not sorting by most recent post -Fixed. The topics will now sort at the board level by most recent reply.
Image gallery missing from profile page - Fixed. You can now find your image gallery on your profile page and the public image gallery of other members on their profile page.
Increase emoji size - Fixed. The size of the emoji's in posts and messaging has now been increased.
Add friends from member profile -Fixed. Add and remove friend has been added to profile pages.
Missing options in text editor on mobile view (video link, quote and emoji’s) - Fixed. Quotes and emoji's have been added to the mobile view text editor. Adding videos is not currently supported however this will be added in a future platform upgrade.
Adding unanswered topics to homepage dropdown - Fixed. A widget for unread posts has been added to the home page.
Guide links not working - Fixed. Guide links now take you directly to the guide page.
Adding post count and views to replies - Fixed. Post count and views have now been added.
Errors in footer formatting - Fixed. We have now corrected all of the errors.
Topic first post is displayed on all pages of replies - Fixed. Now the OP is only visible on the first page of the thread.
Spell checker in text editor - In progress. We have 2 different options for the spell checker. Inline, realtime or with the old style click to check for misspelled words. We'll decide this at a later date.
Spell checker change from US English to UK English - Investigating
Your own posts showing in the unread message page - Investigating
Clicking an unread message takes you to different unread message then highlighted - Investigating
Using male/female emoji’s adds extra emoji’s - Investigating
Quoting options - Closed. Unfortunately there is only one way of quoting on the current platform design.
Guides and Reviews slow loading times - Closed. There was no issue found in the loading times of guides and reviews.
“View all” for posts and replies option on member profile - Closed. Unfortunately this option cannot be added to the member profile.
Cant see if sent messages have been read - Closed. Unfortunately this feature cannot be added to the new messaging system.
- 8165 Posts
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Thanks for the additional info @Anonymous. I think that it's taking you to the first page with an unread message but the expected behaviour is that it will take you to the actual unread post you've clicked on. I've updated the support ticket with this info.
@pgn Cheers for the screenshot. As the guide mentions were originally intended as a product tag the new version has that extra page which would be helpful if it was an actual product. I've requested that the system is adjusted so that clicking the # link takes you directly to the target page, bypassing the one you've posted a screenshot of.
@gmarkj At the topic level there is no indication of which posts have been read but if you're on a board then topics with new posts you haven't seen will have a bold title. This will be unbolded once you've read the new posts. Hope this helps!
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Hi @TheresaV , Many thanks for that (pasting idea) I normally just press paste. Lol
As for clearing cache and cookies, I did this yesterday as I can't upload pictures, so don't think it's ready to be done again.
Peculiar error message though...." You have reached your allocation of Private Messages, Please try again later" (I would do the spinning in confusion emoji, but we no longer have it!)
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A strange one - which has occurred this afternoon...
If I go onto the Community but don`t sign in and go to any thread, then all posts are in the correct order by date and time from oldest to newest [although it does not say Oldest to Newest and there is no option to choose]
But if I go onto the Community and sign in with my username and password and go to any thread the posts are in random date and time order if I select Oldest and Newest and the same applies if I select the option Newest to Oldest.
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@gmarkj wrote:
Not sure about on the laptop, but on Chrome on my Android phone posts on this thread are in the correct (time of posting) order @Mi-Amigo
I`m using Chrome on laptop and posts on here are out of sync.
The following are in order as I can see them on this thread
mm7000gb - post 09 Aug 2021 13.47
masasaf1sh - post 08.49
pgn - post 13.56
MI5 - post 09.11
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@Anonymous wrote:Posts are in the correct order, but when you first leave a new post it appears in the wrong order (It slots in above existing posts) Then every page carries the original thread opener so is very confusing, and the amount of data used to view anything is trebled!
You`ve got to be kidding...
So, every view and more of my data is being eaten up than previously ???
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Time to inject a note of positivity 🤦♂️
I was looking for the line "It can only get better", but "another day in Paradise will do" 😆
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