Update on the O2 Webmail closure

[Martin-O2]

Hi guys, 

As most of you are aware the O2 webmail service will be closing on the 20th June 2016. Several recent email's from O2 have stated that your email account will be closing on different dates. These dates were incorrect and I can confirm that your email account will definitely be closing on the 20th June 2016. Sorry for the mix up with the closure dates. 

There’s still time to transfer your contacts and email addresses, and attachments to Gmail and Outlook accounts (Hotmail). Just make sure you move them before your o2.co.uk email account closes on 20th June. Unfortunately, we can’t transfer them to Yahoo! Mail, so you’ll need to set up an email account with someone else like Gmail, Outlook (Hotmail), or another email account of your choice. Likewise, if you use your o2.co.uk email address as your login for any online services like banking or shopping, you'll need to update those too in case of any password resets. 

If anyone has any questions please ask. 

Martin 

[MI5]

I suspect, if true, that it must be an issue between O2 and the Sky account transfer and I guess it's possible that some of the transferred accounts may not be affected and/or have been moved to different servers by Sky?

[Cleoriff]

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@MI5 wrote:
I suspect, if true, that it must be an issue between O2 and the Sky account transfer and I guess it's possible that some of the transferred accounts may not be affected and/or have been moved to different servers by Sky?

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I wouldn't have a clue. Two issues I find confusing....

Servers closed down by//from? June 20th. Some have lost webmail...others haven't.

Too many people popping up saying they weren't informed.

Seems a damn mess to me if honest.

[MI5]

...... and you're surprised, why?

[Cleoriff]

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@MI5 wrote:
...... and you're surprised, why?

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Not at all surprised ....just get annoyed at poor communication...if it is....

[MI5]

Should be used to it by now.

[Anonymous]

Hi Guys,

Can anyone tell me why I can send emails from my o2 account, but for around a week now I have not been able to recieve them?

Also I never received an email regarding the closure, I found it out via the internet! Can anyone help in migrating my mail to my Google mail account?

Thanks in advance.

Paul

[jonsie]

Only @Toby who is the community manager can possibly help.

[Toby]

Hi @Anonymous,

I'm Toby, the community head. Sorry to hear about this! We have been sending out notifications and posting messages here on the community about webmail closing for a number of months. Do you have any other email accounts linked to your O2 account? Have you checked any junk folders also? 

[Anonymous]

Hi @Toby

I have a google mail account and an o2 mail account. No mail has gone to my junk folder!

I have spoken with Sky regarding this. They say to download the emails to my hard drive!

Paul

[Toby]

Hi @Anonymous
Sorry to hear that about this. We tried very hard to ensure many communication types were sent to customers around the closure. I would suggest going onto any sites where this address is registered and updating them with an alternative address to use in future.