TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[MI5]

It sounds like you may be on a refresh contract?
If so, buy your device and leave free of charge.

[Anonymous]

SIM only in contract.

They state they have NOT agreed with the complaint.

Then about as far away as possible on the page they provide a PAC.

Nowhere does it say I I am being let out of contract early.

Having read it carefully several times, they’ve provided a PAC to leave, but not waived the £208 in future monthly charges to normal contract expiry.

If my extreme caution is justified I expect in 6 weeks time there’ll be loads of posts about unexpectedly high final bills.

[MI5]

Yes you will most likely be correct for some.
You can still refuse to accept their decision and take it to deadlock.

[Anonymous]

So what am I supposed to do to make calls from home when you withdraw TUGO?

I do not get a mobile signal at home so having Wi-Fi calling was essential for me.  


The answer seems to be buy a new phone. If so well great - thanks.


Do I have any other options?

A dis-satisfied

[MI5]

Upgrade to one of the latest phones or move networks mate.
We've all been shafted by this move!
Complaints on link http://www.o2.co.uk/contactus

[Anonymous]

Forget Vod . I changed back from them to O2 3 years ago to use Tugo because Vod is the WORST company ever to be foisted on the British public.(though the suresignal is a good unit at last on its 3rd revision....I had a year of mayhem with version 2)

No Backup.

No call backs to questions.

Nothing ever resolved.

No way of ever getting any communication.

Shops have no phone numbers, or if they do, never answer them.

They dont honour warranties.

AVOID!

I don't know what to do. there is no signal you can register on with any provider in my deadspot only 6 miles from Norwich.

O2 did not even inform me of stopping Tugo.

[jonsie]

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@Anonymous wrote:
So what am I supposed to do to make calls from home when you withdraw TUGO

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They would need to actually care to answer your question instead of saying use WhatsApp, which incidentally O2 don't use.... 

[Anonymous]

Yes. Absolutely outrageous!

I came back to O2 after 5 horrible years with Vodafone, because, and only because of Tugo.

Tugo is poor quality and flaky but it's all I have got!

There is no registerable signal (on any network) here only 6 miles from a major city, though when I moved here in 2008 I found a signal, only on O2, just about useable. Now 5 years later the O2 signal is worse than then and I cannot even register on the network. Hence TUGO!

I am not likely to pay £500 to£700 for a new wifi call phone. But this is all O2 have offered.

I have called O2 on 3 media message types to get an answer to "how are you going to keep me connected?" But I am being stonewalled now.

I see one reason: they are using Capita as a call centre............ Say no more!!!

Victor Meldrew's expletive does not even come close to my outburst at O2's lack of any semblance of customer service, which seems now to be as bad as Vod.

Do not think you can move over to Vod for their Suresignal box. Horrors!

We need to stick together and INSIST that O2 provide a service for the money we pay.

Oh, did you get a message from O2 that your only service was being stopped?    I didn't even though I am on "My O2". Tugo and "my network" apps.  OUTRAGEOUS

I have today spoken to "You and Yours" on BBC R4. Can another sufferer start a complaint with another TV or radio consumer programme?

[Anonymous]

What a ridiculous copout! You are responsible for hundreds of rural customers ceasing to have any mobile coverage whatever. We cannot fork out £600 for a new phone!!!

[Anonymous]

There has also been a half-page article last Saturday in the Consumer Affairs column of The Times (subscription site).  If I try and post the link it is being edited by the board software and is producing a corrupted URL giving a 404 error.  The link is https:\\www.thetimes.co.uk/past-six-days/2017- and 11-04/money/im-stuck-paying-a-contract-for-a-phone-i-cant-use-vw93jb32m.  I hope that will work if you take out the and and the spaces.