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Anonymous
Posts: 0

Re: TU Go is closing 30th November

OK, here's some feedback for O2 to either chew on or completely ignore.....

 

The TU Go app is actually a big part of why have stayed with O2, when there have been other networks offering more in terms of data and minutes than O2 have. The convenience of what it has offered, not just on my phone, but also on my iPad has caused me to stay. So come contract renewal in the new year, I'm off elsewhere. And if O2 ask why I'm going, I'll tell them. And because I can be a belligerent sod when I feel that a company has let me down, I won't be back.

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Posts: 79,899
Topics: 572
Registered: ‎04-01-2009

Re: TU Go is closing 30th November


@Anonymous wrote:

OK, here's some feedback for O2 to either chew on or completely ignore.....

 


Personally I hope they choke on it..... 

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Anonymous
Posts: 0

Re: TU Go is closing 30th November

[ Edited ]

Not happy with the decision to cancel Tugo. 

I do have an Iphone 6 so it is wifi calling enabled.  Although I just had to ring our o2 Business account manager to activate it. 

Its the fact that it enables you to use other devices to send and make calls if your phone battery dies, malfunctions or your loose or forget it.

I don't think O2 realise how many people have stuck with o2 just because of this app and its features which no other mobile phone provider offers.

 

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Posts: 86,418
Topics: 729
Registered: ‎14-01-2013

Re: TU Go is closing 30th November


@Anonymous wrote:

 

I don't think O2 realise how many people have stuck with o2 just because of this app and its features which no other mobile phone provider offers.

 


Exactly what I said @Anonymous frowning2

*The Game Is On*

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Anonymous
Posts: 0

Tu Go app

DO NOT close down the Tu Go app. There must be thousands of user who don’t have phones compatible with Wifi & 4G calling or who are loyal O2 customers but have a phone without O2 firmware installed. And what about those users who use Tu Go on multiple devices such as iPads etc. You really have not thought this through. Either that or it’s simply greed, hoping to force customers to upgrade/purchase O2 supplied phones just to make a quick buck. Very disappointed in O2.
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Anonymous
Posts: 0

Re: Tu Go app

This is a disaster. Just signed up again with O2 at triple the price of BT because of TUGO. Without this app my phone is useless as signal strength is too week. Tried texting today and only 40% of texts get sent. Can I cancel my contract?....Thought not. :-((
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Level 1: Joiner
Posts: 3
Registered: ‎13-06-2015

Re: TU Go is closing 30th November

I've complained to two people on O2 live chat today who have both confirmed that a "new and better app" will replace Tugo and I have been told not to worry as wifi calling will be available? Difficult to believe but I've saved the chats for my next complaint if it doesn't happen

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Anonymous
Posts: 0

Re: Tu Go app

In a similar boat here. Have two devices with O2 and one in a new 24 month contract. My office has no signal so can't make work calls without TuGo. One plus five isn't supported for Web calling either. Will have to try and get O2 to release me from the contract or take legal action for breach of contract.
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Anonymous
Posts: 0

Re: Tu Go app

You can complain but they won’t release you free of charge & I’m not sure breach of contract would work as they have given notice that they intend to remove a much needed service 

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Anonymous
Posts: 0

Re: Tu Go app

disgusted at 02 for shutting down TU go.Was main reason why I choose O2 in the first place.Why close it down? I use it so I can check my texts whilst at work as not allowed my phone.Wont be staying with them once my contracts up.