TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[Cleoriff]

@Kevster65Just delete the app from your phone. Having said that Tu is still working for me 3 days after it was supposed to close.

I expect the bolt on will disappear from your bill eventually. Mine is still showing as well..

[MI5]

Only customer service can remove it for you but it’s not required.

[pgn]

@Anonymous Great "goodbye" post

[Anonymous]

O2 Finally unlocked my Phone this morning and Signal is NOT great with Three either  - Having spoken to Support yesterday about it on my Older phone - I have lost the will as I specifically went over to them as they said the signal was Good here. I sort of understood yesterday as the only unlocked phone I still had was an ancient Nokia X8 now on my Lumia 930  I am getting 1-2 bars and no 4G.

Their Three in Touch does not work with my Windows Phone - which I specifically told them I did not want to change before I signed up.  So have written a letter of complaint which I will post today.
Only good thing is my TuGo is still working Despite me no longer having an O2 sim.  It is only 1/2 working in that I can make calls and send SMS - Just cannot receive.  But my signal can just about cope with me telling people to call the Landline!!
I did not use the TuGo Online version as I didn't like it when I got my new Win 10 PC (in January this year) and downloaded the Old PC based version I had - So if anyone still has the older PC based version - worth a try

[VickiHen]

Just have to tell you this...... so I do.plained yesterday, was offered a boost box for £90!!!! Said thank you but this was not my fault and therefore I felt they should be providing it for free. I was told a manager would call me within 24hours... i asked them to call my landline as without tugo I have ZERO reception......
Guess what number they called me on....? Yup! Mobile!!!!!!!!!!!! Left two messaged stating they couldn't get hold of me... you couldn't make this up!!

[pgn]

Joined-up thinking not always a strong point... 

[Cleoriff]

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@VickiHen wrote:
Just have to tell you this...... so I do.plained yesterday, was offered a boost box for £90!!!! Said thank you but this was not my fault and therefore I felt they should be providing it for free. I was told a manager would call me within 24hours... i asked them to call my landline as without tugo I have ZERO reception......
Guess what number they called me on....? Yup! Mobile!!!!!!!!!!!! Left two messaged stating they couldn't get hold of me... you couldn't make this up!!

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How annoying @VickiHen though I make a couple of observations from your post..

1) You DID get a callback (in fact 2) that in itself is rare indeed..I know it was on your mobile which is frustrating but even so...a callback? Blimey!!

2) The price you were quoted for a boostbox is half the usual price of £180 so I expect the callback was probably to offer it free of charge. (Other people have had them free)

So I would persevere with calling them again on your landline. They should have a record of your previous calls and I hope it all works out for you  ...:smileywink:

[VickiHen]

Thank you Cleoriff. Yes I'm impressed too... Just thought it was hilarious that they called my mobile after all that!
I've been on hold for 25 minutes so far.... the close in 4 minutes. I don't feel too confident! Lol.

[Cleoriff]

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@VickiHen wrote:
Thank you Cleoriff. Yes I'm impressed too... Just thought it was hilarious that they called my mobile after all that!
I've been on hold for 25 minutes so far.... the close in 4 minutes. I don't feel too confident! Lol.

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I would try again in the morning. I doubt on a Sunday there will be many 'managers' about. Between 8-8.30am is the best time to call. You will normally get a UK based call centre at that time...

[Anonymous]

Can't believe they've axed tu go. It's the only reason I used 02. Bad signal so I'm stuffed. Why why why?