TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[MI5]

Well done mate

[Anonymous]

And a happy and prosperous New Year to too my friend!

[Cleoriff]

Pleased you are sorted @Anonymous

[MI5]

All the best fella

[Anonymous]

Everything now up and running!

Number ported over, phone unlocked and working well with Three in Touch.

A couple of things seem different although I am not too sure they are as I didn't really use similar facilities on O2.

I'm talking about the 3 app for My3.  I didn't use the MyO2 app that often, but I can't remember having to switch my wifi off to use it whereas with My3 you definitely have to, which means you are utilising the Mobile Data from the network.

Maybe I'm mistaken - please correct me if I'm wrong.

No problem really the advantages far outweigh the disadvantages.  For one thing I have actually got a 4G signal in my house, whereas with O2 I had little or no signal whatsoever!

Is there anything else I should look out for that is subtly different that I might need to be aware of?

[MI5]

You need to be on mobile data for the three app to verify it's you but the data used to access the app is free and not taken from your allowances.

[Anonymous]

Hi Guys

I can't find another thread what i regularly checked on .It was called    Alternative to tugo .I have a link but does'nt work.

https://accounts.o2.co.uk/signin?theme=community&redirectreason=permissiondenied&sendTo=https%3A%2F%...

Have anyone had the same problem?

Thanks

[MI5]

The Tugo board has now been deleted off the forum.
All posts in that section are now gone.
We did ask for them to be moved, particularly the help ones regarding the closure of Tugo but I can't find them either so it looks like they didn't want to help us any further.

[Cleoriff]

There were so many Tugo threads merged into this one and I have scrolled back and can't find any with the title Alternative to TuGo?!

A bit silly when we still have 'The demise of Tugo' as a standalone thread https://community.o2.co.uk/t5/Discussions-and-feedback/The-demise-of-TuGo/m-p/1081516/highlight/true....

So I can't understand why our suggestions as alternatives have gone?

[jonsie]

They wanted customers to use Skype, WhatsApp, etc and that thread didn't toe the company line when it's main alternatives we advised were all involving changing network and not upgrading to a £1000+ new phone and contract.