TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[Cleoriff]

I remain totally unconvinced of any such alternative. It doesn't take a genius to work out if an alternative was 'nearly' available, O2 would have released news of it.

Instead they are losing shed loads of customers because they don't give a damn about the impact the closure of Tu will have on people who pay their wages.

[Anonymous]

More like "dont paste chat advisors by name, so we can collaborate info". I have collected 3, all reassuring that there will be wifi calling instead of tugo, on hadnsets other than those currently available. If this is not the case, it will be a day to be remembered by o2.

[MI5]

I seriously doubt anyone is convinced such an app exists.

[jonsie]

Personally I wouldn't pay them in washers. I won't be paying them anything when my contract ends

[jonsie]

I think rumours of a replacement app is purely to placate customers and get them off the phone or chat. 

There's been no mention of it when people have had replies from complaints and surely there should have been.... 

[Anonymous]

I asked about  the mid November supposed announcement on some solution, this morning.

The caller from CEOs Complaints unit had no information, so I think that is red herring.

Having got permission to break my contract without penalty, I have now signed up with another supplier and await my Sim.

O2 have a death wish.

[prototype89]

I'd hold your horses before shifting to Three as the instore staff at my local branch told me they're deprecating that service in the near future and moving their customers to their WIFI calling function as well.

Also interesting is that my local O2 store in London had no idea Tugo was going and I had to show them the text message to prove it was going. The good thing was that they were equally annoyed as they say it's a key selling point they use to bring in customers.

[Anonymous]

Too late. Done it.

Tripled my Data allowance and halved my price anyway. Togther with more countries abroad included. No brainer once TuGo gone. No reason at all to stay with O2 with their dodgy Network. TuGo made it worthwhile.

[TheDarkDestroye]

I used this app all the time with no problems and now it's going with no replacement.

Time to move on but not with o2, I feel I'm be forced to upgrade my phone and tablet!

[Anonymous]

TuGO goes, I go , we go