TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[MI5]

Indeed

[jonsie]

I will be genuinely astonished in a pleasant way if this does happen. 

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@MI5 wrote:
Allegedly something new is coming, if you believe what customer service are saying?

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[MI5]

I think we all will be.

[Anonymous]

What options are there to get the same functionality as TU, when this service ends in November.

Reception in my home is so poor, I must use WIFI to make calls.

So far there does not seem to be an option for Samsung Galaxy S5 owners.

I will not reward O2 by upgrading with them if an alternative is not available. I will find another provider.

[MI5]

There is nothing that does what Tugo does.
You can workaround with Skype, WhatsApp etc but nothing that is the same as Tugo.

[jonsie]

It would seem that Three have a similar app to TU though it doesn't work overseas. Not too sure how long they will keep the app but they do seem to have more financial stability than O2 and hopefully more care for their customers. 

[jonsie]

It's the only thing O2 could do to tempt me to stay them. 

[MI5]

Not only does it not work abroad but it doesn't work on mobile data and no pc app either.

[jonsie]

So... not that similar then and if you couldn't get it to work abroad then no one can. 

@Anonymous maybe best to ignore my first post. 

[MI5]

It works well as intended though which is just that it kicks in for calls and texts if you lose network but have WiFi.