TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[jonsie]

These 'options' offered by O2 are not viable for a very large percentage of customers. Those with older handsets, those of us who don't want O2 firmware and by having it waiting longer than acceptable for major software updates, those of us travelling outside the EU who relied on TU to keep in touch with family and friends using our allowance. No viable option for us then, just many many customers totally pi$$ed off with O2. 

I now have no need at all to stay with O2.  

[MarkPainter]

Since the signal is so poor both at work and at home, and as my company has just bought brand new phones , you will be losing our entire companies business as well as mine and my families.
Nice job. 

[Cleoriff]

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@MarkPainter wrote:

Since the signal is so poor both at work and at home, and as my company has just bought brand new phones , you will be losing our entire companies business as well as mine and my families.
Nice job. 

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Proof that O2 haven't thought this through. Or maybe something else is on the cards that we are yet to be informed about?

[MI5]

Don't hold your breath....

[Beenherebefore]

https://academymusicgroup.com/o2academybristol/events/954805/festival-dead-tickets

And it's sold out !!

[MI5]

Gee, how exciting....... Not!

[Cleoriff]

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@Beenherebefore wrote:

https://academymusicgroup.com/o2academybristol/events/954805/festival-dead-tickets

And it's sold out !!

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Festival of the Dead...how damn apt....

[Anonymous]

Wow who gives a ****

[jonsie]

[Cleoriff]

It was the TITLE of the festival that I thought relevant...(Certainly after todays news...)