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Support resources available to O2 customers

Chris_K
Former Staff
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Hey all,

 

You'll know me as the guy that brings you O2 news and announcements and regularly pops in to offer support wherever I can, but today I wanted to create a bit of a different thread to remind our customers of the support available to them.

 

Understandably, many of us may be in need of some support, or even just someone to talk to about things. You may be worried about finances, your mental health may be impacted due to various reasons, or it may even be about a loved one. We understand, and we hear you. That's why we've zero rated many popular support resources that I wanted to remind you of below.

 

Calls to the NHS 111 help line have always been free, and you can also visit the NHS website without using your data, along with a number of other important websites that many people will rely on for support during this time.

 

  Website Category
1 citizensadvice.org.uk Citizens Advice Financial advice
2 moneyadviceservice.org.uk Financial advice
3 stepchange.org Financial advice
4 samaritans.org Emotional support
5 mind.org.uk Mental health / emotional support
6 rethink.org Mental health / emotional support
7 anxietyuk.org.uk Mental health / emotional support
8 youngminds.org.uk Mental health / young people
9 mindout.org.uk Mental health / LGBTQ
10 ageuk.org.uk Older people
11 thesilverline.org.uk Older people
12 themix.org.uk Young people
13 childline.co.uk Children
14 alzheimers.org.uk Health - Alzheimer’s
15 macmillan.org.uk Health - cancer support
16 asthma.org.uk Health - asthma
17 bhf.org.uk Health - heart
18 diabetes.org.uk Health - diabetes
19 scope.org.uk Disabilities - general
20 rnib.org.uk Disabilities - sight
21 actiononhearingloss.org.uk Disabilities - hearing
22 cruse.org.uk Bereavement
23 thesurvivorstrust.org Survivors Trust - umbrella agency for specialist rape and sexual abuse services
24 rapecrisis.org.uk Rape Crisis - Victims and survivors of rape and sexual assault
25 malesurvivor.co.uk Male Survivors Partnership - for male victims and survivors of rape and sexual assault
26 refuge.org.uk Refuge – providing support for victims and survivors of domestic abuse
27 womensaid.org.uk Women’s Aid – for victims and survivors of domestic abuse
28 victimsupport.org.uk Victim Support – for all victims of crime or traumatic events
29 Welshwomensaid.org.uk Welsh Women’s Aid
30 nationaldahelpline.org.uk National Domestic Abuse Helpline
31 adviceni.net Advice NI – Financial assistance
32 consumercouncil.org.uk Consumer Council for Northern Ireland - Financial assistance
33 selectyourcompliment.co.uk Providing access to supermarket vouchers for families entitled to free school meals
34 hungrylittleminds.campaign.gov.uk Providing support for parents to support their child’s early learning
35 redcross.org.uk British Red Cross
36 thenational.academy Oak National Academy: Offering free lessons and teaching resources from Early Years Foundation Stage to Year 11.

 

Just remember, help and support is available, and we're making it as easy as possible to access.

 

Stay safe 💙


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Woody5
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Thanks 👍

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Cleoriff
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Thanks for this @Chris_K. A great deal of support resources listed there. In these uncertain times and with an increase in household bills and finances there is something for everyone. Post covid, we have seen a massive increase in mental health issues so that's good to see.

Thanks for posting x

Veritas Numquam Perit

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Pipstop78
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Thank you for this 

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pgn
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Two suggestions, @Martin-O2 or @RafaC or @Breanna:

1. Include a note about SMS to these organizations - many phones warn, incorrectly, that sending a txt to a 5-digit short code "may" incur a charge - so clarification on this would help reinforce the message that all access to these support resources is free, not just the relevant websites.

2. Can this be added as a shortcode guide, for ease of reference, please? A burst of posts about SMS to Samaritans being "chargeable" appeared earlier, and I could have answered quicker if the #short code was easy to guess..  😖

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