02-09-2016 11:56 - edited 20-02-2017 10:48
02-09-2016 11:56 - edited 20-02-2017 10:48
27th February 2017 Update
Hi Everyone. This week we will be posting letters out to any customers who have not yet made arrangements with us to return their Samsung Note7 devices. If for any reason you misplace or do not receive it for whatever reason, here's a copy:
We’ll soon block the Note7 from our network. It’s important that you get in touch today and we’ll get you back on track with a new device.
We’ll make switching to a different device simple, and give you £100 off the upfront cost. Or, if you prefer, we’ll cancel your Airtime Plan. Either way, we’ll cancel and refund your Device Plan.
Is your Samsung Note7 insured with us? We’ll also cancel your policy and refund your premium.
Simply back up your Note7, turn it off and call our hotline 0344 809 0202 or 202 free from an O2 mobile. Need a hand backing it up? Chat to an O2 Guru online.
For more details, visit http://o2.uk/Note7Update.
If you’ve already called us, please ignore this letter.
30th January 2017 Update
Hello everyone,
Samsung have notified us of their plans to release a new mandatory software update that will limit Note 7 devices to a 0% charge, effectively eliminating its ability to function as a mobile device. This software update is expected to be pushed out tomorrow, 31st January, so if you are still using this device (which we don't recommend for your safety) please take any necessary steps to back up any important data while you can.
Why are you doing this?
To be transparent and clear, this is Samsung’s decision and is European-wide. This is a further step in Samsung looking to retrieve as many devices as possible so as to ensure customer safety.
I'm still using my Note 7 - what now?
Once your device downloads the mandatory update it will cease to charge. We understand the inconvenience this may cause and we want to make transitioning to another device as easy as possible. If you are affected by this, please contact us as soon as is convenient on 0344 809 0202. We will also be in touch in the coming days by email and letter with more details, including how to change to another device and return your Note 7 to us if not yet done so.
I've already returned my Note 7 - what does this mean to me?
If you've already returned your Note 7 to us, there's nothing further you need to do. If you're in this position, we anticipate you'll already have switched to an alternative device. If this isn’t the case though, we’d recommend you speak to us as soon as you’re able to on 0344 809 0202.
on 27-09-2016 14:26
on 27-09-2016 14:26
@Anonymous wrote:
Received my replacement note 7 yesterday...doorstep replacement and set it up last night with no issues. I went through most of what people here are going through and to be honest I decided to stop wasting my own precious time on, as and when I was going to get it replaced and let it run its course...i fully understand how frustrating it can be and probably I will judged for saying this because I've now got what I wished for which was just leaving it to something that weve got no control over and feeling frustration, regardless to say it's worth the wait...i got mixed messages from o2 myself but regardless of what I was told I looked at the facts that a replaced was inevitable...thank you for all the help to all those people on this forum
Well done @Anonymous. Enjoy your phone ..at last....:smileywink:
Veritas Numquam Perit
on 27-09-2016 18:24
on 27-09-2016 18:24
on 27-09-2016 19:00
on 27-09-2016 19:00
on 27-09-2016 19:10
I would assume that all phones will be replaced by the end of next month. There are now articles online stating that they will be re-released october 28th.
on 27-09-2016 19:42
on 27-09-2016 19:42
on 27-09-2016 19:58
on 27-09-2016 20:15
on 27-09-2016 20:18
i dont know what to do now, wait four weeks or get the edge tomorrow?
on 27-09-2016 20:19
on 27-09-2016 20:19
note 7 pre order now cancelled O2 just messed me about too much and didnt do enough in my opinion. Back to iphone i go 😞 good luck to everyone else hanging in there hope this all gets resolved for you all soon.
on 27-09-2016 21:00
on 27-09-2016 21:00