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Posts: 86,614
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Registered: ‎14-01-2013

Re: O2 unveils its revolutionary O2 Custom Plans

Yes I've just read @Marjo's response. Therefore I would say the existing customers section should have that added to make it absolutely clear. 

As it stands it is open to misinterpretation. 

*The Game Is On*

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Community Manager
Posts: 6,831
Registered: ‎23-07-2014

Re: O2 unveils its revolutionary O2 Custom Plans

Cheers for your feedback, we'll pass this on. Don't hesitate to ask if you have any further questions or need any clarifications and we'll pass that on as well. Smiley Happy

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Registered: ‎22-08-2016

Re: O2 unveils its revolutionary O2 Custom Plans

[ Edited ]

@Marjo will this be for those of us on business contracts too or only consumer contracts?

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Community Manager
Posts: 6,831
Registered: ‎23-07-2014

Re: O2 unveils its revolutionary O2 Custom Plans

Hey @Glory1, this is currently only for consumer customers. If anything changes we'll let you know. Smiley Happy

 

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Posts: 12,462
Topics: 119
Registered: ‎11-04-2012

Re: O2 unveils its revolutionary O2 Custom Plans

[ Edited ]

Now there's a thought. I read about it at the URL below first though - I shall read further and ruminate on it later, along with all the feedback from the Community here... 👍

https://www.ispreview.co.uk/index.php/2018/08/o2-uk-now-lets-you-build-your-own-custom-mobile-phone-...

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Community Manager
Posts: 6,831
Registered: ‎23-07-2014

Re: O2 unveils its revolutionary O2 Custom Plans


@pgn wrote:

Now there's a thought. I read about it at the URL below first though - I shall read further and ruminate on it later, along with all the feedback from the Community here... 👍

https://www.ispreview.co.uk/index.php/2018/08/o2-uk-now-lets-you-build-your-own-custom-mobile-phone-...


Hey @pgn, if you ruminated on this, what are your thoughts? We'd love to hear your feedback too on the Custom Plans. Smiley Happy

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O2 Social Media Team
Posts: 1,458
Registered: ‎27-11-2013

Re: O2 unveils its revolutionary O2 Custom Plans

Hey all,

If you've not yet seen it, here's our brand new Custom Plans TV advert point down



What you think? If you're not familiar with O2's fantastic Custom Plans, in a nut shell, it gives you the power to create a plan that's as custom and personalised as you are. We know "one size fits all" doesn't always fit that well, so Custom Plans lets you create something that's perfectly suited to you.

  • Want a 3 month plan? It's yours. A 36 month one, to spread the cost? It's yours. Something in between? It's yours.
  • Want to lower your up-front cost? Done. Want to pay a higher up-front for a lower monthly cost? Done.
  • Whether you're an internet surfing pro, or just an infrequent Facebook lurker, you can choose the monthly data that's pefect for you.
  • Seen a new phone you just need to get, but you're only on month 3 of 36? Just pay off your device plan and upgrade right away.

Hi. I'm from the Social Media Team.

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Posts: 12,462
Topics: 119
Registered: ‎11-04-2012

Re: O2 unveils its revolutionary O2 Custom Plans

Only question: manufacturer warranty repair is 2 years, does O2 cover the months after 24 up to 36, or are you "on your own" with a phone you have not fully paid for yet?
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Posts: 100,432
Topics: 546
Registered: ‎04-04-2012

Re: O2 unveils its revolutionary O2 Custom Plans

Didn't we ask this already?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 12,462
Topics: 119
Registered: ‎11-04-2012

Re: O2 unveils its revolutionary O2 Custom Plans

No harm in mentioning it again for the uninitiated. And it is a gap in stretching purchase beyond manufacturer's standard 2-year warranty.

Unless you know of one that does 3-year warranty, or O2's elevated handset price includes an extension of maintenance for the last 12 months of the 36month term (or an insurance that pays off the ourstanding balance on Device Plan.
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