10-08-2022 09:41 - edited 03-08-2023 10:01
10-08-2022 09:41 - edited 03-08-2023 10:01
Hello everyone. As previously announced, we're making some changes to O2 Switch Up from 3 August 2023 and I've done a complete overhaul of this thread to bring it up-to-date. We're making this change so we can continue to offer a market leading proposition where customers can continue to get the latest and greatest phone, or one they’ve been eyeing up for a while, every 90 days.
What is O2 Switch Up?
With O2 Switch Up, you can swap your current phone for a new one every 90 days, as long as it meets our grading criteria. It doesn’t matter how long you’ve got left on your current contract – we’ll pay it off for you. Each time you use O2 Switch Up, the 90 days restart and you can then Switch Up again at the end of that period.
How can I get Switch Up?
You can get Switch Up by heading in store, online or by calling us on 0808 002 0202. You’ll need to take out or upgrade to a new Plus Plan, which includes Switch Up at no extra cost.
When you're ready to Switch Up, find out what condition your device needs to be in.
ℹ️ We no longer offer the O2 Switch Up Bolt On for Custom Plans. O2 Switch Up is only available on our Plus Plans
How does O2 Switch Up work?
Once you’ve got Switch Up, you’ll need to head to an O2 store and hand back your current phone, which we’ll check over to make sure it’s in good enough nick. If it is, you won’t have to pay off any outstanding costs on your current contract – we’ll settle things for you. We’ll then start you on a new Plus Plan or custom plan for whichever new phone you pick.
This sounds different to what I’m used to. What’s changing?
From 3 August 2023 we’re changing the O2 Switch Up T&Cs, so customers will be able to swap their current phone for a new one every 90 days. Customers will still get O2 Switch Up at no extra cost when they take out or upgrade to a Plus Plan.
If you got O2 Switch Up before 3 August 2023 as part of a Plus Plan tariff you can continue to swap your phone whenever you like.
We have also removed the O2 Switch Up Bolt On for Custom Plans. Customers who already have the O2 Switch Up Bolt On via a Custom Plan will still be able to swap to a new phone whenever they like, one last time. However, when redeeming, you'll need to upgrade to a Plus Plan if you want to keep O2 Switch Up. You'll be put on our new 90 day Switch Up T&Cs.
Unsure which customer scenario you fit into?
No problem, we'll help clear this up for you:
Switch Up Q&A’s
I've included below some of our top Q&A’s, but we have even more details, info, questions and answers for O2 Switch Up here on our website, so please check it out.
Q. What’s O2 Switch Up?
A. With O2 Switch Up, you can swap your current phone for a new one every 90 days (as long as it’s in good condition).
Q. What do I have to buy to get Switch Up?
A. To get Switch Up, you need to take out a Plus Plan with whichever phone you want. It’s not compatible with laptops, tablets, smartwatches or any other connected devices.
Q. Where can I swap my phone?
A. Head to any O2 store to swap your current phone for a new one. You can find your nearest store by heading to o2.co.uk/storelocator.
Q. Are there any restrictions?
A. You need to be on a Plus Plan. Your current phone also needs to be in good enough nick – meeting our grading criteria – and your O2 account can’t be in arrears. Upgrades may be subject to passing a credit/fraud check.
Q. What happens to my old phone?
A. To do our bit for the planet, we take back your old phone and refurbish it, wiping any data before we sell it on to someone as one of our Like New phones.
Q. When I use Switch Up, can I take advantage of the Enhanced O2 Recycle Payment as well?
A. No. You have two options to choose from once you’re ready to upgrade:
A. There’s no need - you’ll automatically get O2 Switch Up as part of a Plus Plan when you first take it out. If you’re not on a Plus Plan but want O2 Switch Up as a benefit, you can upgrade early by paying off your remaining balance and starting a new Plus Plan.
Q. Where can I find Terms and Conditions for O2 Switch Up?
A. If you started a Plus Plan tariff from 3 August 2023:
O2 Switch Up terms and conditions (from 3 August 2023 onwards)
If you got O2 Switch Up before 3 August 2023 as part of a Plus Plan tariff or as a chargeable Bolt On:
O2 Switch Up terms and conditions (11 August 2022 to 2 August 2023)
Q. How many times can I use Switch Up?
A. Once you’ve got Switch Up as part of your Plus Plan, you can swap your phone for any of the latest and greatest, or for one you’ve been eyeing up for a while, every 90 days. It doesn't matter how long you've got left on your current contract – we'll pay it off for you. You just need to make sure your current phone meets our grading criteria.
Q. What if I change my mind and want my old phone back?
A. We can’t give your old phone back once you’ve swapped it for a new one, as we’ll have already started to refurbish it as one of our Like New phones. The good news is, as long as you’re still on a Plus Plan, you're free to swap to a new phone every 90 days.
Q. What happens if I want to keep my phone but change my plan?
A. If you move from a Plus Plan to any other custom plan, without swapping your phone for a new one, you’ll lose O2 Switch Up as a benefit. If you move from your existing Plus Plan to another Plus Plan, you’ll keep O2 Switch Up as normal.
Q. What happens if my phone doesn’t meet the grading criteria?
A. We can’t accept and take back any phones that don’t meet our grading criteria. You do, however, have four alternative options:
Got any other questions?
If you’ve got any other questions please check the above Q&A's out first as there’s a good chance your question is already answered there. We've also got loads more Q&A's here.
If you’ve got a question about something else relating to Switch Up, let us know in the comments and myself or one of our knowledgeable members will do our best to help.
INFO: This thread has been updated from its original announcement. To see the original thread, click below. Spoiler
So, you saw the title and you’re thinking “that’s too good to be true… gotta be clickbait, right?”. Well, you’re right. It is too good to be true, and yet somehow, it is!
First of all, a quick recap of O2 Custom Plans. A Custom Plan gives you the ability to choose your own contract length from 3 to 36 months, and also lets you fine-tune how much data you need each month. With a Custom Plan, you can already upgrade at any point by simply paying off the remainder of your device plan.
Gareth Turpin, Chief Commercial Officer at Virgin Media O2 said: Switch Up Q&A’s
Spoiler
How does Switch Up work?
What happens to my old phone? Got any other questions? |
29-07-2024 11:36 - edited 29-07-2024 11:37
29-07-2024 11:36 - edited 29-07-2024 11:37
Currently trying to switch up to a 'like new' phone. If I try and do it online it wants to charge me for the phone, I went in-store but they dont deal with 'like new' phones, so I phoned up but they apparently don't do switch up over the phone. Any suggestions? Thanks
29-07-2024 20:21
29-07-2024 20:21
@Whoareyou wrote:Currently trying to switch up to a 'like new' phone. If I try and do it online it wants to charge me for the phone, I went in-store but they dont deal with 'like new' phones, so I phoned up but they apparently don't do switch up over the phone. Any suggestions? Thanks
I am tagging @madasaf1sh and @MI5 as they have experience of the Switch Up process and might be able to help you ! 👍
29-07-2024 20:32 - edited 29-07-2024 20:33
29-07-2024 20:32 - edited 29-07-2024 20:33
According to the FAQ's you can.
What can I swap my current phone for?
You can switch your current phone for any other one you like, including our range of Like New phones.
and how to do it:
Once you’ve got Switch Up, you can pop into an O2 store to swap on the spot. Or if you’d rather switch by post, just give us a call on 202 or sign in to My O2 to get started.
https://www.o2.co.uk/help/pay-monthly/o2-switch-up-faqs
Unfortunately all this is subject to current O2 incompetence.