MyO2 App Update - Direct Debits

[Marjo]

Hey guys,

We’ve got some great news to share. We’re launching a brand new capability into our MyO2 app to allow you to manage your direct debit details easily and more efficiently.

You’ll be able to view and change your direct debit account details including sort code and account number directly within the MyO2 app, which up until now you’ll have had to do either by signing into MyO2 on desktop or by contacting our customer service teams.

Below are some images of what this new capability will look like:

You won’t be able to change the payment date in MyO2 or set up a new Direct Debit; You’ll still need to get in touch with our customer services if you wish to do that.

The iOS app for the App store is live now and will be released shortly onto the Google Play store – this week, providing there are no hiccups during testing.

So what are you waiting for? Sign in to the app and check it out today – you may need to visit your app store to ensure you’re on the latest version. The version you’re after is 8.9.1 or newer.

Not using MyO2? Download the app today and join the millions of O2 customers using it to manage their bills, check their upgrade dates and manage their allowances. You can download the app here on any mobile device: http://s.o2.co.uk/myo2

So, what do you think? Is this a capability you’ll use or have been waiting for? If you have any feedback about this new functionality, or about the MyO2 app in general, just let us know by leaving a comment below.

[Anonymous]

A great idea @Marjo it hit iOS last week & I updated then. 

[Cleoriff]

Excellent idea @Marjo. Could this be added to the Index guide please?

[Poppysmum]

Fantastic

[Glory1]

Great news @Marjo but will it be included in MyO2 Business which is so out-of-date and quite honestly useless?

[jonsie]

It's so much easier through the app than messing about on desktop view, especially for those of us with no access to a PC. 

[Cleoriff]

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@jonsie wrote:

It's so much easier through the app than messing about on desktop view, especially for those of us with no access to a PC. 

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As I still can't access My O2 on PC (using FF) it will be easier for me whichever way you look at it.

I can access using Chrome but Firefox still throws up the server error message (since the new home page layout)

Edited to add. I take that back. It now works. Just tried it on PC using FF and voila...

[MI5]

Yeah, mine still broke too but fortunately I don't have the need the edit my DD all that often

[Cleoriff]

No I dont change direct debits... my edit stated that I can now access My O2 via FF on PC....(that was an aside to the op but worth mentioning)

[MI5]

Nope, still broken.....