on 26-06-2012 13:03
on 26-06-2012 13:03
Hi everyone,
My name is Leonard and as part of the plans we’ve been discussing in the forum, I’m been brought on board to help further evolve the forums as an exciting and interesting place for anything around O2. I’ve recently moved from warm and sunny Gibraltar, where I was responsible for the world’s largest poker community, managed by 500 freelance and full time employees across 19 different languages.
While getting up to speed with everything within O2 in recent weeks, I’ve been looking from the sidelines and I must say, I’m very excited about getting to know everyone. It’s also been great fun working with Abs, Paul and the other guys from the social media team. Over the next few months, we’ve got some great stuff planned for you.
In the next few days, we’ll be making a couple of changes to further support discussions, learning and supporting one another. Nothing too dramatic, but I just wanted to give you a quick heads up about the changes we’re planning to make:
1. Naming of ranks
The current rank structure is focused quite heavily on the word newbie and once you’re past that, you’re not really able to gain any ranks anymore. Although the rank newbie is fine, we feel that quite quickly you are no longer a newbie so we’re planning to add some more interesting ranks.
We want to make participating in the community a lot more fun and we’ll therefore implement 50+ brand new ranks (the names of which will be revealed as people start to gain them) and completely rework how those are calculated. Basically, you’ll be rewarded for any form of participation in the community and you will even keep gaining ranks on the highest levels.
2. Board structure
To make sure the boards are as active as they can be, we have looked at where the activity takes place at the moment. Some of the current sections only have 1 post per month, so we feel it’s better to merge those inactive ones.
There are two main advantages to this:
After having analysed the different boards, this means we’ll move from 18 (or 22 if you’re a super user) to 9 boards.
The board structure will look as follows:
We’ll keep all of the existing threads, but you might initially struggle to find a few, which is to be expected when something like this changes.
Other than that, we haven’t planned any major changes for the moment. However, as part of our service offering improvements, we’ll be hosting a Q&A session with our Sales & Service director who will be answering all your questions and taking your feedback and suggestions from this thread: http://community.o2.co.uk/t5/Latest-O2-Info/Ask-the-Director-How-can-we-make-your-life-even-better-c...
I’m really looking forward to working with you all and if you have any suggestions for the future, please let me know.
Hope to speak soon!
Leonard
on 26-06-2012 13:06
on 26-06-2012 13:06
will the super user section stay?
on 26-06-2012 13:19
on 26-06-2012 13:19
Sounds a good idea, I'm surprised Pay Monthly and Pay and Go are to be merged though as these can get very busy, and are the areas where much confusion can arise.
on 26-06-2012 14:30
on 26-06-2012 14:47
Hi Leonard and welcome.
Just so that I can get the correct perspective on this, would you mind confirming if you are an O2 employee or are you employed by a contractor working for O2 ?
There's no ulterior motive behind the request, it's just nice to know
on 26-06-2012 15:09
Hi O2MACH2,
Thanks for the welcome
I've actually signed an O2 employment contract when I started working here
Cheers,
Leonard
on 26-06-2012 15:19
Thank you very much.
on 26-06-2012 15:37
I don't think the mobile and home broadband forums should be combined, they are too different from one another and inevitably there will be confusion as to which one the OP has.
26-06-2012 15:52 - edited 26-06-2012 15:53
Hi Oliver,
Thanks for posting your feedback.
The mobile broadband board is currently very inactive. As a result, first time posters find it 'scary' to post their question. Because of that, we decided to merge the boards. If we'll see lots of confusion on those boards, we can always add the mobile broadband board to the "other services" board.
Cheers,
Leonard
on 26-06-2012 16:00
on 26-06-2012 16:00
Hi Leonard, good to have you here to help.:smileyhappy: