Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

[Chris_K]

UPDATED on 19/2/25 to ensure Volt benefits are up to date.

Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2.

Whether you're an O2 customer, a Virgin Media customer, both, or none, you can check out our handy website here which will show you how you can bring on big benefits and even bigger possibilities when you’re with us both.

What are Volt benefits? 

You can bag big benefits and even bigger possibilities, when you’re with both Virgin Media and O2. Scroll, stream and meme to the extreme on even more devices all around the home – with boosted Virgin Media broadband speeds (up to 1Gbps) and, if you haven’t got it already, our WiFi guarantee including up to three WiFi Pods if needed, on us. Plus, we’ll double the mobile data on all eligible O2 plans in your household and give you O2 Travel Inclusive Zone at no extra cost* (if you haven’t unlocked it already), so the fun doesn’t stop when you’re on the go and jetting across the globe. If you’re joining O2 for the first time, we’ll also throw in an Extra from O2 for up to six months. And don’t forget – when you’re with Virgin Media or O2, you unlock exclusive rewards and experiences with Priority from O2, just for being part of the family. 

*Tablets excluded from roaming benefit.

First joint proposition gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – to apply their Volt benefits for free
• Volt benefits include boosted broadband speed (up to 1Gbps) and double mobile data on all eligible O2 Pay Monthly contracts in the household 

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now get Volt benefits and reap extra rewards simply by being customers of both brands. Volt benefits include a broadband speed boost (up to 1Gbps), a WiFi guarantee, double the mobile data on all eligible O2 plans in the household and more, when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers who are with Virgin Media broadband, O2 or both of us can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Volt benefits include:

• • A Virgin Media broadband speed boost to the next available level (up to 1Gbps) 
  • Double data for every eligible O2 Pay Monthly plan in your household 
  • Our WiFi guarantee at no extra cost (if you don’t have it already) – meaning reliable WiFi in every room or money back and up to three WiFi Pods if needed, on us 
  • Roaming in 75 destinations worldwide including USA, Canada and Mexico with O2 Travel Inclusive Zone* (if you haven’t unlocked this already with O2) 

*Tablets excluded from roaming benefits. 

Volt is available to both new and existing customers, offering extra benefits to account holders no matter what eligible broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to get Volt benefits when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via My O2 to get Volt benefits – at no additional cost. 

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can grab Volt benefits from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month. 

Volt benefits for small businesses 

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also get Volt benefits, with 4G start-up and back-up, double mobile data and exclusive perks from Priority. 

  

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started. 

[madasaf1sh]

I would call Virgin first, as they are the ones who will confirm the information with o2

[pgn]

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@pgn wrote:

@Martin-O2 Can this topic be assigned a hash to drop it into responses like we can with the Guides?

It's tedious searching for the topic, getting the Permalink and pasting it into responses quite as often as it needs to be, tbh.

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Thank you, appreciated:

Volt Megaguide 

Super!

[CarlH2021]

I am struggling to activate my volt benefits.

I am a customer of 02 and Virgin Media..

Can someone please explain how I activate these volt benefits as I seem to be stuck in a loop on the website with links leading to nothing. Where in my 02 do I activate the volt benefits??

[Robert307]

That's exactly what I found! I used chat with virgin, and my broadband has been upgraded. Tried contacting O2 but can't hang on for hours! Help please

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[essjay]

Like it would seem many others, I too am having problems getting my O2 double data Volt benefit activated.

I am 20+ year VM customer and a new O2 pay monthly customer.

On the VM side, I contacted them via WebChat the day I ported my number to O2 and 14 days later I received my double speed boost.

On the O2 side I had the confusing:

“You're seeing this message for one of two reasons:

1. Your Volt benefits are active.

…..

2. It doesn't look like you can get Volt right now.

….”

and assumed my double data boost would happen automatically within the 14 days O2 implied. (This two reason message no longer seemsto be there.)

The data boost didn’t happen, so today (15 days after my number port/19 days after I received and activated my O2 sim) I have messaged O2 via the My O2 app only to be told that request for the benefit activation has now been sent to the relevant team.

However, it also transpired that the “within 14 days” countdown only started with me contacting O2 today and even if I had contacted O2 earlier the “within 14 days” would only start after 14 day cooling off period at the start of my contract.

So it would appear that O2 Volt benefits will be applied within 15 to 28 days (or more if you don’t contact them) of starting a new contract but this was not clear me.

[AndyP2609]

I have two phones that I recently took out with O2 (about a month ago) and have been a Virgin Media customer for years.  Volt was an incentive for coming to O2.  So far, nothing has been applied to either my O2 phones or my Virgin Media account. 

How long does it take to get a broadband upgrade, and double data?  It says 14 days in the advertising...

[MI5]

@AndyP2609 

Have you actually requested the upgrade?

[pgn]

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@MI5 wrote:

@AndyP2609 

Have you actually requested the upgrade?

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Details start here, @AndyP2609:  Volt Megaguide 

And way down the end of the page in your MyO2:

[Paul-j-white]

Have you managed to get volt. I am in a solar postion