Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

---

This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[madasaf1sh]

@pgn 

They are burrowed away on Virgin Media's website

Virgin Media O2 - Volt Bundles for Supercharged Data & Broadband 

Scroll down past all the promotion stuff and they are at the bottom

[pgn]

Thanks, @madasaf1sh - had perused VM site, but always ended up back on MyO2.

Got two other family members perusing now, but one has O2 in one name and VM in partner's name...

🤔 

[madasaf1sh]

It now according to another VM Employee on the VM Community if you have Gig1 with them already you get absolutely no perks from o2 or VM

If this is true then a good way to infuriate your premium customers VMo2 who pay > £80 per month for Ooomph.. 

The more I read and look up the more annoyed I get 

@Martin-O2 @RafaC @lewys-gp @Chris_K  can we try and get a definitive answer for a lot of the issues and questions about this launch, as its causing a lot of people frustration... 

And hearing things from VMo2 employees on here, who arent marked as such is just adding fuel to a fire...

[AJMOFF87]

Is anyone else having an absolute barney trying to get signed up with the Volt promotion?

At first I thought it was just my phone but I've since had the exact same issue on my desktop.

I have a monthly contract with O2 and I use Virgin Media Broadband. I get the Volt advert "Would you like your plan supercharged with Volt?" so I click Find Out More. On the next page I then scroll down to where it says "Already with Virgin Media and O2?" and asks me to sign in to My O2 to apply the benefits. I click the Go to My O2 button.

That then takes me RIGHT BACK to the "Would you like your plan supercharged with Volt?" page with the Find out more button.

I've gone into the My O2 section on both my mobile and desktop and gone through all the sub-tabs and I'm finding nothing about opting in or enabling my Volt benefits. I've gone through the settings, the tarriffs, the bolt-ons and the offers. I've tried searching for it on the page and I'm bringing up nothing.

Am I missing something here? Am I being a categoric moron?

[KelvinS]

I was excited to see this pop up on my TV this evening along with a QR code as I hadn’t yet heard about Volt. After going round in circles trying to understand why I’m getting the pictured error message and reading through this thread, I decided to try phoning O2 CS. 

I’m a VM customer on the 200Mbps tier and an O2 customer on a 60GB tariff, so I’m expecting to be bumped up to 350Mbps and 120GB respectively. Both accounts are in my name and at the same billing address, but with two different email addresses. Based on what others have said in this thread my guess is the different email addresses have caused a glitch or perhaps this is just down to teething issues. 

O2 Customer Services weren’t able to give me any better a reason for the error as they got the same message on their end but did escalate this to the Volt team for me. I was asked to provide my name, address, VM account number and the email addresses linked to each account.  The team dealing with these requests are understandably inundated at the moment, so I was promised a response within 14 days. Hopefully that’s that and they’ll sort it out.🤞

[madasaf1sh]

Reported VMo2 to the Advertising Standards Authority for misleading adverts, as no where in the T&C's does it say that if you are on Gig1 or Ooomph that you get F All benefits of Volt from either o2 or Virgin Media... so we know which way VMo2 are going to be going screw the customer its all about the bottom line...

I have been an advocate of o2 for a long long time, but this is taking the mick.... Volt is a joke, and o2 and VM should be ashamed of it.... 

On both forums people pretending to be normal users who are actually members of VM staff, is sinking to a new low....

[rookie186]

I've logged into My O2 and can only see a link to Read More, which takes me to the promotions page, and clicking through cycles me back to the initial page. How do I actually get to a page to activate the Volt offers?

[madasaf1sh]

Try clearing your cookies first, and then trying again, if it still doesnt work.... 

You can also go into My o2 click on more and then Volt 

Don't hold out too much hope it seems to be very broken

[AJMOFF87]

This is the exact same problem I'm having!

[madasaf1sh]

I think its totally broken then in that case @AJMOFF87 

I would try again tomorrow