on
23-05-2024
11:32
- last edited on
27-08-2024
10:35
by
Kei-M_O2
Good morning ☕
As we’ve seen for a while, scammers are constantly using new tech and tactics which is making it harder and harder to spot nuisance and fraudulent calls. So, we’re introducing some services to help protect your time, money and peace of mind – at no extra cost 💰
Brand ID
This service will alert you via the ‘incoming call’ screen when a genuine business is ringing by showing its brand name and the logo, too*. This will give you the confidence to pick up calls from the businesses you use and allow you to ignore calls from the ones you don’t want to speak to.
If you’re on a Pay Monthly custom plan, SIM Only plan or with O2 Business, you’ll automatically start seeing Brand ID labelling from June 2024 if you’re using an Android smartphone or September 2024 if you’re using an Apple smartphone.
Call Defence
This service will check phone numbers to let you know if a call might be a scam or spam, and it’ll once again alert you via the ‘incoming call’ screen if we think it is.
If you’re on a Pay Monthly custom plan or SIM Only plan, you’ll automatically start seeing Call Defence labelling later in the year.
Here’s how Brand ID and Call Defence will look 👇
Check HERE for more info.
*Hiya app must be downloaded for logo to appear.
We’ve also composed some handy FAQs about the service rollout below:
Q: Do I need to do anything to activate Brand ID and Call Defence?
Q: Will I get Brand ID and Call Defence when roaming abroad?
Q: Will all calls from legitimate businesses be labelled?
Q: Will all scam and spam calls be labelled?
Q: What should I do if I’ve received a call from a business that’s been incorrectly labelled?
A: Please get in touch with the incorrectly labelled business directly. Then, they can sort things out with Hiya.*
Q: How do I report a scam or spam call that hasn’t been labelled?
A: To report a scam call, simply text 7726 with the word ‘Call’ followed by the scam caller’s number. You can also download the Hiya app from the Google Play or App Store and report it on there too.*
Legal Stuff:
Consumer
Brand ID and Call Defence: Pay monthly customers only. Brand ID available on Android devices from June 2024 and iOS devices from September 2024. Call Defence available later in 2024. Call labelling services for incoming calls on O2’s UK network only. Brand ID labels companies registered with our service provider Hiya. Call Defence helps detect potential suspicious calls, but we can’t guarantee that all spam or scam calls will be labelled. O2 accepts no liability for third party fraud.
O2 Business
Brand ID: Brand ID available on Android devices from June 2024 and iOS devices from September 2024. Call labelling service for incoming calls on O2’s UK network only. Brand ID shows companies registered with our service provider Hiya. No solution can guarantee to prevent 100% of unwanted calls. O2 accepts no liability for third party fraud.
You can also find more help and advice on protecting yourself against Fraud in our Vishing, Smishing & Phishing Megaguide
Stay safe 🔐
on 23-05-2024 14:29
23-05-2024 15:10 - edited 23-05-2024 15:11
23-05-2024 15:10 - edited 23-05-2024 15:11
Had something very similar for the past 3 years
on 23-05-2024 18:43
on 23-05-2024 18:46
on 23-05-2024 18:46
on 23-05-2024 18:49
on 23-05-2024 18:49
And a number come through to me with the company name, even if they are not in my address book
on 23-05-2024 18:58
on 23-05-2024 18:58
@Enlli wrote:And a number come through to me with the company name, even if they are not in my address book
Due to this https://www.hiya.com/uk
on 24-05-2024 09:35
on 24-05-2024 09:35
Morning @Oxonian
We're working towards supporting PAYG customers as soon as possible. Watch out for further info 👍
on 24-05-2024 21:36
Oh I like this idea very much
on 26-05-2024 14:48
on 26-05-2024 14:48
It is good @Pipstop78, but as @Bambino says, the game of cat and mouse with the scammers will continue. 😀