4G Text Campaign

[Anonymous]

Hey Guys,

Just to confirm that we’re contacting our customers who currently have 4G ready phones as we're giving them access to 4G for nothing!

All the details on this are here http://go.o2.co.uk/got4G

Only those who currently have a 4G phone but are on 3G plans can take advantage of this offer.

The messages you may receive about this will vary depending on whether you’re currently in an area that supports 4G or not. We’ll grant all customers who own a 4G ready phone access to this offer so you’re good and ready when 4G comes to your town.

We want as many people enjoying 4G as we can, at the moment our 4G could cover 17 million people in the UK!

This is part of our 2014 4G master plan, if you have any questions or thoughts- Let us know!

If you are one of the 600,000 customers who will enjoy free 4G, please do share some speed tests with the community too!

Thanks

Brad

[Anonymous]

Cheers for the info - I'll bring in my earplugs for a bit...

[Toby]

How is everyone getting on with this guys?

@BoB; Thanks for posting your speed screen grab!

@Dickos, Feel free to send me private message with some details (number, device etc) and I can see if you're due the text soon

[Anonymous]

I had to use chat to get 4g turned on. I was told it hadn't been turned on because I didn't live in a 4G enabled area and it would be enabled automatically when 4g became available in my area. As I said to the advisor it didn't say that in the text message I was sent and I travel to 4g enabled areas. I was asked to hold on and then she said she was enabling 4g on my account. Bit of messing about but its on now

[Anonymous]

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@Anonymous wrote:

I had to use chat to get 4g turned on. I was told it hadn't been turned on because I didn't live in a 4G enabled area and it would be enabled automatically when 4g became available in my area. As I said to the advisor it didn't say that in the text message I was sent and I travel to 4g enabled areas. I was asked to hold on and then she said she was enabling 4g on my account. Bit of messing about but its on now

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I think I said earlier that someone else in my household received the text last night, our area isn't 4G enabled yet. So that "excuse" is a bit irrelevent.

[aldaweb]

Weren't existing 4G users supposed to get a tariff reduction or allowance bump?

I've spoken to CS and they were supposed to have adjusted my tariff but the only change on my account this month is the forum reward.

[MI5]

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@aldaweb wrote:

Weren't existing 4G users supposed to get a tariff reduction or allowance bump?

I've spoken to CS and they were supposed to have adjusted my tariff but the only change on my account this month is the forum reward.

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Yes we were, but I'm still waiting too 😞

[Anonymous]

Hi guys and girls

i purchased a 4g tariff unlimed texts and calls , 1gb of data i pay 33.31 , this morning when i look at my phone , i get a text saying 4g access for free ??

But i just updated my tarrif to get 4g , now every one is getting it for free ? and ive just started paying 10 pounds more to get 4G ... do i get my 10 pounds back , my data has risen 250 mb  and ive got unlimted calls ,, for 10 £ more ... or can you give me more data like 5 mb .

[Anonymous]

Would be the most right thing if every one was treated equally ...

[MI5]

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@Anonymous wrote:

Would be the most right thing if every one was treated equally ...

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Fully agree with that.... It's just another in the long list of recent fails 😞

[jonsie]

It's certainly going to lose a lot of confidence in the company. They are really stretching the boundaries of customer service and satisfaction at the moment.