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Forum Posts

Bigger benefits – Just for being with both Virgin Media and O2

Hi members, We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us. When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the...

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Dave-O2 by Community Manager
  • 3741 Views
  • 18 replies
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Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

UPDATED on 19/2/25 to ensure Volt benefits are up to date. Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2. Whether you're an O2 cust...

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Chris_K by Former Staff
  • 178916 Views
  • 534 replies
  • 1 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 9129 Views
  • 12 replies
  • 4 kudos

Resolved! How do I pair my O2 and Virgin?

Hi There, how can I pair my o2 and virgin to take advantage of the volt benefits? When I click on supercharge with volt it asks me to register for virgin even though I am already a customer? thanks Dave

Resolved! Does volt affect my O2 contract

Hi, Ive just started a new 18 month contract with Virgin Media and been offered a volt activation.Does activating volt restart my O2 contract to the length of the VM contract or is this completely separate?Thanks.

Odalisque by Level 1: Joiner
  • 466 Views
  • 1 replies
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Resolved! Change payment date

How do I change my payment due date

Ber by Level 1: Joiner
  • 726 Views
  • 1 replies
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Volt Customer

Good afternoon. I am both a Virgin media customer and O2. MyVolt benefits have been activated. I have contacted Virgin Media with regards to getting Wifi Pods and they have told me the following. "You may be an O2 customer but I cannot see that being...

dudley1uk by Level 1: Joiner
  • 602 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping existing number

I have just changed from Virgin mobile to O2 and I am currently waiting for my sim. When changing I was asked by Virgin whether I wanted to keep my phone number to which I said yes. He said he had sorted that for me. The emails from O2 have a new num...

Graham8 by Level 1: Joiner
  • 1273 Views
  • 5 replies
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Resolved! Have Virgin Media and O2 but still no Volt benefits

We have had both VM full packages and O2 for years now. Weeks ago, we signed up, via O2 for Volt. A month later still nothing. Still same VM broadband speed, still no enhancement of O2 phone account. Tried several times to contact the uncontactable V...

Linton by Level 1: Joiner
  • 602 Views
  • 1 replies
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Resolved! Premise Address for Volt between O2 and VM

Hi All, I have joined O2 and have been a VM customer for many years.I get the message that either my Volt is active or there is no VM at my address. When see the address O2 has for me, it slightly differs by one line, the way that VM handles it again...

captHedge by Level 1: Joiner
  • 607 Views
  • 2 replies
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Resolved! Porting issue

Agreed to move from Virgin Media to o2 told number would port over automatically just put new o2 sim in. Four days on and still no sign of my old number. Help!

Mjustme by Level 1: Joiner
  • 548 Views
  • 1 replies
  • 0 kudos

Resolved! Charged without agreement

We only agreed to start use your SIM card from 20Jul. But now was charged since today. Even I don’t receive the SIM catd.

YmPatsy by Level 1: Joiner
  • 430 Views
  • 1 replies
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Resolved! Volt

Hi all.My volt as upgrades on virginmedia, but nothing on my o2 account,Please advise.

Wayne63 by Level 1: Joiner
  • 543 Views
  • 1 replies
  • 0 kudos