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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
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Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
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  • 58 replies
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Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
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Data going down too fast

Hi.Just watched a 45 minute program on prime ang it used 8.79 gb of data the streaming quality was set at 0.14 gb per hour (data saver setting) when I checked my data prime video has used over 50 gig in a couple of weeks I've hardly watched anything ...

Resolved! Cancellation request

I would like to cancel my O2 account with Virgin Media, I have started the process with Virgin Media, they told me to cancel with O2 as well. I thought it was in the same contract..

DenizE by Level 1: Joiner
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Volts

I have been trying to apply volts to my 02 account as our household is a virgin customer, my husband has this already but I just keep getting a message saying can’t find my data - could you please help thanks Josie

Mackinlay by Level 1: Joiner
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Resolved! Virgin install delayed

Hi can you help me I was expecting virgin to install broadband today and to then get double data via volt on my O2 sim. virgin are sending a dongle out in the next 3 days but I only have 500mb of data left on my O2 sum now can we get the double data ...

I_D_P by Level 1: Joiner
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Resolved! Double date boost

I did not authorise an up grade a double data boost on my account.I got a email saying an order has gone through order number no 26615646 ,please help i am confused.

James4286 by Level 1: Joiner
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Volt benefit

How can I get my Volt benefit? I am an O2 and Virgin customer. My online account always shows an "oops..." message and suggests to try it later when I want to activate it. It has already happened for weeks.

bigetele by Level 1: Joiner
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10GB of data usage used, I don't think so O2

Yesterday I upgraded my iPhone and when I logged onto my account I noticed 10GB of usage after upgrading my phone…? I thought that was impossible as I hardly use Mobile Data go through my history you can see I don't use it often as I am always using ...

Hefeydd by Level 1: Joiner
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Resolved! Super charge with VOLT

I am an o2 and virgin media customer how do I get my supercharged VOLT

Volt Benefits

Hello, I am a new customer who has just joined O2 monthly contract and am a customer for virgin media broadband aswell. I did not realise the tremendous benefits which could be available when these two packages are paired together. Before becoming an...

Resolved! data on contract not what i was told

Just signed up with virgin account last night & was told 4gb sim just had email from O2 regards sim coming and states 2gb data i have the transcript from virgin chat last night stating 4gbhow to i speak with them to sort it out. cant see anything to ...

RedDucDuc by Level 1: Joiner
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  • 1 replies
  • 0 kudos