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Forum Posts

Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 25837 Views
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 72746 Views
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
  • 7159 Views
  • 12 replies
  • 4 kudos

Travel Inclusive Zone

I am holidaying in Australia. Before leaving I checked TWICE that my tariff is covered by the Travel Inclusive Zone. When I arrived in Australia I received a text saying, “Welcome to Australia. If you want to use data while you are here you’ll need t...

Geord3 by Level 1: Joiner
  • 414 Views
  • 2 replies
  • 0 kudos

Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

FAQBanner.gif O2bill_06d9bd0e6e.png
Chris_K by Former Staff
  • 25837 Views
  • 55 replies
  • 1 kudos

Partner cannot get Volt benefits

We have Virgin Media at our home address. My partner has a new o2 phone contract (12 month SIMO which is an eligible price plan). We are unable to add Volt benefits to her account even though the addresses are the same on her o2 account and my Virgin...

Resolved! VM Volt SIM package, but full mobile BB allowance not showing correctly

Hi, I am a new customer through Virgin Media included in a Volt Upgrade. My O2 service came with 4Gb allowance, but the account only shows 2Gb. The Virgin agend advised that once the SIM has been activated, the 2Gb allowance would be "Supercharged" t...

A-KN by Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

volt up grade

hi o2 contract started 16/1/24 with 250gb data as virgin broadband tv and land line no installed and activated until 15/3/24 can you now update data to unlimited. I pay for m500 volt for virgin and as per their phamplet this should now be doubled as ...

Virgin Media package deal missing my o2 SIM?

Hi, can any of the team help me with the following please? I recently renewed my home Phone/Broadband/TV package with VirginMedia when a sales person rang me offering the same package I was on for more or less the same price, she also promised I woul...

JP2024 by Level 1: Joiner
  • 823 Views
  • 5 replies
  • 0 kudos

Resolved! Check account is actually cancelled?

Helloi cancelled my volt account last October when I changed my virgin media package, everything was fine (I thought)until todayi got an alert on my credit checking app saying my O2 account was reactivated…I never asked for this, I have no account wi...

Faerie by Level 1: Joiner
  • 954 Views
  • 7 replies
  • 0 kudos

Account

Recently moved house & virgin media offered me a new deal with the sim still included, it’s now saying I’ve used to data but I haven’t had my personal data on for days as I only use WiFi. Last time I checked I have over 6gb left. I’ve logged on and i...

Briony1 by Level 1: Joiner
  • 266 Views
  • 1 replies
  • 0 kudos

cant access 02

i recently had account swapped from virgin to O2. im trying to find when my contract is due to end, however cant access my old virgin account, cant access my O2 account. cant call from mobile as its broken. dont have landline. chat bot is useless.

millie110 by Level 1: Joiner
  • 611 Views
  • 4 replies
  • 0 kudos