Volt Data not applied.

[TK2]

Hi there! I have both o2 and Virgin broadband, and after changing my monthly contract around and upgrading, I can see that my double data has not been applied to myself or my partner (who is also on o2.

i wonder if you can help? (The online assistant has been offline for ages now!)

[Cleoriff · Accepted solution]

Hi @TK2 

You will find it applied 14 days after contract start. Volt Megaguide 

If no joy after 14 days you should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Best of luck.

[keefly]

Same here. Joined O2 Pay Monthly on the 01st December 2022, still no VOLT benefits despite having been with Virgin Media for a couple of years & chasing a fortnight ago only to be assured it would be applied 'soon'. Very poor show.

[Enlli]

Is the address in both Virgin and O2 identical? If so you need to follow the advice given by @Cleoriff in the post before yours