Have any Aerial Direct and Virgin customers been successful in receiving Virgin Volt?.Virgin were very helpful when I applied to them to join but on contacting O2 they were informed my number had been cancelled. I contacted O2 who told me since 2015 Aerial managed my account contact them for help...there lies the problem no help.Iv been promised call back,never received,they won't give me a name or contact number for who ever dealing with it,probably because no one is.Masters of Fob off,it should never be this difficult.
Thank you for your reply,maybe having a business account is the problem then I don't know.I have Virgin broadband,tv and house phone for poss 10 years both vurgin and o2 show only my name as Bill payer to same home address.I have an E mail from o2 telling me that Aerial Direct manage my account and they should be able to help me,I forwarded that to Aerial at their request,also 02 told me 3 of their management company's and Ariel being one of them can claim
The only requirement from Virgin is that you have an O2 sim,which I do and both account show the same bill payers name at same address which mine does.Just a shame that the additional minutes and faster broadband is there to be had but too difficult to get .
