Deactivate it?

[Darkside99x]

I upgraded my Virgin package and this bloody thing was forced on me to get a landline added.

As somone who doesnt OWN a mobile phone, I was intending to just ignore this until the contract was up but so far I have been bombarded by emails and had o2 phoning my house on repeatedly from 7am today.

How can I disable this nonsense?

[jonsie]

You need to cancel it through customer service

Guide: Cancelling Your Contract 

[Darkside99x]

Which seems to need the use of a mobile phone from my attempts.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Enlli · Accepted solution]

0344 809 0202 from a landline 

[Bambino]

@Darkside99x Call 0800 902 0217 or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[Breanna]

@Darkside99x were you able to get in touch with O2 about this?