@john-turner
Do you have switch up on your plan or are you out of contract and after an upgrade.
For switch up you are best doing it in store and all the information is here Guide: Introducing O2 Switch Up. Swap phones whenever you want!
For upgrades just do it via myo2 or in store
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
