new sim hasn't changed to old number

[Molltee]

Hello, I recently swapped providers from EE to O2 and entered my pac number in the process but the number hasn't switched over yet

[Cleoriff · Accepted solution]

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Guide: Migration & porting into O2  

[gmarkj]

o2 seem to be rather poor at using a PAC given at point of signing up @Molltee 

Follow the instructions in the guide above to give it to them again - you should get a text confirming the date or the switch.

Please note that the switch won't happen over the weekend, but if you get it to them today it should be Tuesday.