on 03-09-2024 16:39
What causes this to happen? They keep saying it will be done but I'm waiting again and it's still not happened, I only found out it failed because I called them several times. It's a bit time sensitive. My old sim stopped working as expected and I put the new one in but the number hasn't changed and now I can't access things which need me to have my old number.
on 03-09-2024 16:53
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Guide: Migration & porting into O2
on 03-09-2024 17:00
on 03-09-2024 17:00
I already contacted them but it never happens, they just say they guarantee it will happen by x time and date but it doesn't.
on 03-09-2024 17:02
Sounds standard these days.
on 03-09-2024 17:35
on 03-09-2024 17:35
What is normally the cause?
on 03-09-2024 17:38
on 03-09-2024 17:38
Total incompetence
03-09-2024 18:27 - edited 03-09-2024 18:33
03-09-2024 18:27 - edited 03-09-2024 18:33
I can't believe they stopped using O2 reps on here too, now I'm stuck with the phone support telling me they can't check for 24 hours which is going to be too late. I'm so angry at O2.
How long could a number transfer possibly take, it's being done by a computer.
on 03-09-2024 18:41
As long as they have your money, they're happy.
Couldn't care less about anything else.
on 03-09-2024 20:53
on 03-09-2024 20:53
on 03-09-2024 20:54
Said he's tried that already.